Operations Coordinator, Cents
$50-60k
+ Equity
Laundry and dry cleaning business management system
Be an early applicant
Laundry and dry cleaning business management system
21-100 employees
Be an early applicant
$50-60k
+ Equity
21-100 employees
Company mission
To provide laundromats and dry cleaners with a true, all-in-one business management system that empowers them to run their business more efficiently.
Role
Who you are
- This role requires strong organizational and communication skills, in-depth product knowledge, and the ability to work closely with the production team and customers
- The ideal candidate will be detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced environment
- You are creative, persistent, and have a dynamic personality
- You are comfortable working in a scaling startup environment
- You adapt quickly and value collaborationYou are tech-savvy and navigate internal tools and customer communications quickly
- Prior experience with Point-of-Sale software, Payment Systems or Customer Service is a plus
What the job involves
- In this role, you will be working primarily with our Laundroworks team that is at the forefront of digitizing self-service laundry facilities
- As our Operations Coordinator, you will play a pivotal part in managing order processing and ensuring we provide a world-class customer experience
- Order Processing: Configure incoming orders for complex machinery into production-ready work orders in our internal ERP system
- Production Coordination: Communicate order requirements and priorities with the production supervisor
- Procurement: Create and manage purchase orders with multiple third-party suppliers to maintain production inventory
- Customer Enrollment: Enroll new customers and locations into our SaaS systems
- Customer Support: Use your in-depth product knowledge to assist customers in placing orders for the correct systems and parts
- Order Inquiries: Respond to order-related inquiries in a time manner
- Documentation: Maintain detailed records of orders, customer interactions, and production schedules within the ERP and SaaS systems
- Continuous Improvement: Identify opportunities to streamline and improve the order processing workflow to enhance efficiency and accuracy
Our take
Cents is a cloud-based software solution designed specifically for laundry businesses. The platform offers a range of tools and features that help laundry owners manage their operations more efficiently and effectively, saving them money and time to focus on offering a better service.
The company's latest solution, Cents Connect allows laundry business owners to track all forms of revenue as well as access insights into their machines. Through the use of Cents Connect, laundry attendants can run machines remotely and provide a modern laundry experience for their customers.
As the most integrated laundry and dry cleaning business management system in the industry, Cents is trusted by over 1,000 laundromats and dry cleaners in America and is providing scalability and flexibility needed for laundry businesses to adapt to the ever-changing market conditions and demands. Cents has experienced steady growth since its inception, and due to a rise in outsourcing household chores, the future looks promising for the New York-based business.
Steph
Company Specialist
Insights
Company
Funding (2 rounds)
Jul 2024
$40m
SERIES B
Oct 2021
$5m
SEED
Total funding: $45m
Company HQ
SoHo, New York, NY
Articles
Leadership
Alexander Jekowsky
(CEO)Previously founded the award-winning marketplace and payments platform, Ulyngo (now Modo Marketplace).
Gilli Cherrin
(CPO)Previously worked at Houzz as a Product Strategy Manager and Senior Manager.
Salary benchmarks
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