Vice President of GTM Strategy & Operations, Klaviyo
$350-425k
1+ day a week in office
Intelligent marketing automation powered by customer data
Open for applications
Intelligent marketing automation powered by customer data
1001+ employees
Open for applications
$350-425k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- 12+ years of experience in sales operations, customer success operations, revenue operations, or a related function, with a proven track record of using analytical skills to drive strategy preferably in a high growth company
- At least 8+ years of people management experience with proven track record of building and leading high-performing teams in a fast-paced, dynamic environment
- Established ability to create a productive environment that promotes initiative, innovation, continuous learning, and development of key leaders for future advancement
- Demonstrated leadership skills including broad knowledge of management practices and good business analysis/project management skills
- Demonstrated ability to grasp a large, complex, global business at a base level and use this understanding to set overall strategy and drive business process improvement
- Strong business planning skills to complete strategic projects with implications for business areas with rapidly evolving business processes. Must possess a balanced perspective on strategic and tactical issues
- Strategic thinking mixed with a strong bias to action - we want someone who has experience rolling up their sleeves and getting into the details while also charting a clear course to success
- Excellent communication and presentation skills with a range of audiences including clients, front-line managers, and C-level leaders across the organization; demonstrated ability to influence and collaborate effectively across all levels
- Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies; ultimately, we would be relying on your ability to architect the way we watch our business and have experience and comfortability being in the weeds with data
- Proficient in data analytics tools, CRM systems, automation tools, and business intelligence platforms
- Located in San Francisco Bay Area, Denver, or Boston
What the job involves
- As the VP of GTM Strategy & Ops, you will play a pivotal role in driving the company's growth and success by leading and optimizing our Go-to-Market (GTM) strategy and operations
- Reporting directly to the Senior Vice President (SVP) of GTM Strategy & Operations, you will collaborate closely with sales, marketing, product, finance, and customer success teams to ensure alignment and efficiency across the day-to-day operations of GTM
- This strategic role will focus on coordinating all day to day revenue-driven activities to support the acceleration towards our financial goals while improving overall operational efficiency
- Your responsibilities will encompass fiscal planning, team leadership, and analytics to drive sustainable revenue growth
- The successful candidate will quickly grasp the growth levers for Sales, Partner, and Customer Success, collaborating closely with other GTM Strategy & Operations functions to optimize these areas
- Oversee Klaviyo’s Sales, Partner, Customer success, and Revenue strategy & operations functions including planning, forecasting, territory management, and performance analytics, providing actionable insights and recommendations for continuous improvement
- Develop short-term and long-term operational strategies in partnership with senior team members; lead the design, development, and execution of these strategies to achieve measurable outcomes in a timely, cost-effective manner
- Continuously assess and optimize revenue streams through upselling, cross-selling, and customer retention strategies
- Serve as the main operational liaison across the GTM leadership team, aiding in the execution and measurement of weekly, monthly, and quarterly targets for Sales, Customer Success, Marketing, and Partners
- Foster collaboration between GTM, finance, BI, and other relevant departments to ensure alignment with overall business objectives
- Establish and maintain a consistent operational cadence around forecasting and reporting, in collaboration with Finance and other departments
- Build and lead a high-performing operations and strategy team responsible for optimizing processes, driving revenue growth, and enhancing customer satisfaction
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Founders
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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