Senior Research Engineer, ServiceNow
$151.9-258.1k
+ Variable/incentive compensation
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$151.9-258.1k
+ Variable/incentive compensation
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- MS in Computer science with a focus on AI or equivalent job experience
- General python fluency
- Ability to write code that is well tested and documented
- Code comprehension and reviewing
- Understanding of git, docker and similar modern software tools
- Fluency with one of the main DL frameworks - Pytorch ideally or JAX or TF
- Experience with LLMs/VLMs, efficient inference, writing distributed/parallel/concurrent code is welcome
- A curiosity-driven mindset and an interest in fundamental research
- Background in computer science, distributed computing, and deep learning
- Experience with building and managing end-to-end data pipelines, from data extraction and transformation to loading and storage
- Deep understanding of distributed computing and performance optimization techniques
- Ability to work on large projects and take initiative
- A “getting things done” mindset
What the job involves
- This person would be the main "software engineer" on the team and would be responsible for maintaining and updating codebases, docker images (all software artifacts) associated with the key codebases that the team uses
- They would be responsible for doing code reviews, working with engineers in product teams to get stuff over the fence in the case of transfer of tech, and build tooling/infrastructure for AI security research
- They may also be expected (wherever necessary) to build a working knowledge of the ServiceNow Platform and internal software development practices and tooling
- They are expected to collaborate effectively with other members of the ReSAI team, the broader research team and other product teams at the company we work with
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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