Customer Success Engineer, Crusoe Energy Systems
Cloud
$130-150k
+ RSU's
Clean computing infrastructure
Open for applications
Clean computing infrastructure
201-500 employees
Open for applications
$130-150k
+ RSU's
201-500 employees
Company mission
To align the future of computing with the future of the climate.
Role
Who you are
- We are looking for someone who is passionate about customer experience, documentation, taking initiative, and who wants to play a key role in the success of expanding Crusoe Cloud and its climate impact
- 2-5 years in a customer support role, with experience working in cloud, storage, networking environments
- Knowledge of other public cloud technologies preferred (e.g., AWS, Azure, GCP)
- Strong communication and customer service skills, with ability to prioritize competing escalations
- Excellent troubleshooting skills and ability to work with cross-functional teams
- Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position
- Must be able to pass a background check
- Our Company values speak to you, resonate with you, make sense to you and how you desire to work
What the job involves
- Crusoe Cloud is growing its Customer Success Engineering team to support our customers in the development and growth of our carbon-reducing cloud
- Our Customer Success Engineers ensure that our growing customer base is able to resolve their challenges quickly so they can get back to advancing the field of AI/ML, advanced physics simulations, or computational biology
- You will work alongside customers and be our first responder to challenges - working closely with our Solutions, Product, and Engineering teams to create timely and systematic solutions to troubleshoot current problems, and identify/prevent problems from occurring
Our take
Methane, that is mostly generated by flaring in the oil and gas industry, is a major contributor to global warming - as are the carbon emissions produced by global computing (especially bitcoin mining.) Crusoe Energy Systems reduces flaring, and repurposes waste natural gas into energy for these processes, thus removing methane from the atmosphere and simultaneously reducing the carbon footprint of computing.
Crusoe's mobile data centers can be deployed to generate power from methane waste at its source. As well as its patented Digital Flare Mitigation system, Crusoe is also working to enable alternative revenue streams for renewable and clean energy projects, with the ultimate aim to run data centers on renewable energy.
The company has connections with Kraken Oil & Gas, Devon Energy, Enerplus, and more; and its computing power is used by institutes such as MIT. The rising pressure to take action on climate change, coupled with the need for high-energy computing as more infrastructure moves online, has placed it in a massive industry. With the capability of its systems to reduce the equivalent of 8,000 tonnes per year of CO2 and 2023 debt financing amounting to $200 million in investment, Crusoe Energy Systems is well positioned to make an impact and drive for further success.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2022
$350m
SERIES C
Apr 2021
$128m
SERIES B
Total funding: $512.5m
Company benefits
- Stock options in a fast-growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- 401(k) with a 4% match
- Unlimited time off
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
- Company paid commuter benefit; $100 per month
- Pet-friendly offices
Company values
- Cultivate an idea meritocracy
- Think like a mountaineer
- Relentless commitment to resource efficiency
- Tap into the collective genius
- Be and become your best self
Company HQ
LoDo, Denver, CO
Articles
Leadership
Cully Cavness
(President & COO)Started their career as an Energy Infrastructure Research Fellow before spending 3 years as a Business Development Manager at Recurrent Engineering and serving as CFO of Sword & Plough. They left their role as VP of Highlands Natural Resources to co-found Crusoe Energy Systems.
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