Senior Sales Operational Manager, Aviva

£60-75k

+ Share Options and Bonus opportunity (12% of annual salary)

Senior level
London
Aviva

Insurance, wealth and retirement business

Open for applications

Aviva

Insurance, wealth and retirement business

1001+ employees

B2CInsuranceFinancial Services

Open for applications

£60-75k

+ Share Options and Bonus opportunity (12% of annual salary)

Senior level
London

1001+ employees

B2CInsuranceFinancial Services

Company mission

With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.

Role

Who you are

  • This job is for someone who thrives in developing strategic contacts and relationships in a complex environment using the data trends to identify improvements and change across the business
  • Experience analysing of data trends to identify change and business improvement opportunities
  • Proficient in consistent processes and best practice across the Distribution population
  • Good communicator / Story teller
  • Persistency in seeing through and embedding change
  • Previous experience influencing a variety of stakeholder groups across different levels

What the job involves

  • In this role you will be responsible for operational effectiveness across the Broker Development community to deliver customer service outcomes and enable achievement of current and longer-term strategic plans
  • To achieve this you will be working alongside Heads of Broker Development and the Sales & Distribution leadership team, with matrix alignment to COO teams to ensure consistency of process, performance and delivery
  • You will also lead on people planning and operational performance, together with continuous improvement, change & process delivery and embedment

Salary benchmarks

Our take

With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.

Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.

Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.

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Steph

Company Specialist

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