Senior Digital Designer, Trustpilot

• If you thrive at the intersection of brand and user experience, and can move confidently from insight to execution, this is the role for you!
• If you’re motivated to craft thoughtful, effective user experiences that bring marketing and UX closer together, and want to help evolve how design works across disciplines, we’d be interested to hear from you!
• Experience in UX/UI/digital design, with a solid foundation in user research and digital marketing design
• A compelling portfolio that demonstrates the full UX process, from initial research to polished final designs, with experience designing for large audiences
• Proficiency in key design tools like Figma and Miro/Lucid
• Experience conducting and synthesising both qualitative and quantitative user research
• A solid understanding of accessibility, responsive design, design systems, and collaborating effectively with web developers
• Comfortable in fast-paced, cross-functional, and collaborative environments
• An engaged and motivated individual who is curious, empathetic, and open to feedback
• Experience with user behaviour tracking tools like Hotjar, Google Analytics (GA), or Amplitude

• We’re looking for a versatile Digital Designer with strong visual design skills to help shape intuitive, engaging, and accessible experiences, primarily across our business marketing website and digital channels
• Sitting in our Global Studio team (not a traditional product department), this role closely aligns with marketing, bringing our business website strategy to life
• You’ll work across disciplines with marketers, developers, content creators, and the wider UX team to enhance our digital presence and help mature our design practices across the organisation
• Design user-centred interfaces and journeys with a clear emphasis on visual clarity, brand consistency, and brand evolution
• Explore and evolve early concepts into prototypes and polished designs that bring ideas to life
• Conduct and apply user research (e.g., interviews, usability testing, surveys) to guide decisions
• Collaborate with web developers, CMS Managers and stakeholders to find creative solutions to tricky problems
• Collaborate with the wider UX team to elevate the design maturity of marketing and web experiences
• Create and refine digital assets such as landing pages, email templates, and social content
• Work with the centralised design system team to explore how it can best support marketing and communications needs, ensuring consistency and flexibility across touchpoints
• Communicate design concepts and user insights through clear, compelling narratives tailored to different stakeholders
• Use a data-led, problem-focused approach to A/B testing and analytics to identify opportunities and improve user experience and site performance
• Stay on top of UX best practices and visual design trends
• Be deeply curious about large, diverse audiences using segmentation and behavioural insights to design for real people at scale

• Maternity & Paternity pay
• Train travel scheme
• '20% time' - work on anything you’d like
• 28 days holiday (excl. bank holidays)
• Work from home opportunities
• Pension and life insurance
• Full access to Headspace
• Regular events and socials
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• And more! (Varies by location)

Total funding: $179.1m

Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.