Engineering Manager, PagerDuty
Incident Analysis
CA$139-207k
More information about location
Digital operations management platform
Job no longer available
Digital operations management platform
1001+ employees
Job no longer available
CA$139-207k
More information about location
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- The ideal candidate will have a strong engineering and management background
- 8+ years of overall experience in Engineering
- 1+ year of Engineering Management in a SAAS organization
- Proven experience building user-facing web applications or similar
Desirable
- Ability to work on large scale systems and/or data pipelines and has knowledge of the pitfalls that can come with under/over engineering
- Possess a sense of urgency towards action, customer-first philosophy and ability to think and act strategically
- Understand the balance between planning out work and just getting things done
- Demonstrated ability to hire and develop engineers with varying levels of experience to help them reach their full potential
- Excellent ability to communicate in all directions of the org chart and understand the importance of laying out context for the team instead of prescribing solutions
- Deep understanding of Agile principles and effective application
- Able to code, if needed, and provide informed opinions on the quality of code
- You have an opinion on what good engineering looks like
- You have a good balance of when to empower your teams and get out of the way, and when to step in and help make some important decisions
What the job involves
- PagerDuty is seeking an Engineering Manager to lead one of our customer focused and high performing teams within our incident management group
- As an Engineering Manager you will be responsible for managing a team of software engineers responsible for owning critical services within the PagerDuty product, and delivering innovative product features through continuous interaction
- This is an exciting opportunity to manage a strong team focused on having a major impact on incident management
- Partner closely with Product Management to create a vision and roadmap for the team
- Work with Engineering, Product, and UX stakeholders to facilitate project delivery
- Interact with internal engineering teams to resolve dependencies
- Make pragmatic trade-off decisions on resourcing and priority
- Work with the rest of engineering leadership at PagerDuty on cross-team initiatives, both cultural and technical
- Partner with leaders across multiple geographies to help build the PagerDuty “brand” in the local market in order to attract the best talent for PagerDuty
- Support your team’s on-call rotation or incident command rotation, being available for escalations and production issues as they arise
- Learn PagerDuty’s culture and values and be a strong proponent for them
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
39% female employees
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.6m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company values
- Champion the customer - We put users first, make it easy, and build great products.
- Run together - We create belonging, deepen bonds, and team up.
- Ack and own - We see opportunities, make it yours, and do right.
- Take the lead - We disrupt more, improve everywhere, and learn forever.
- Bring your self - We earn trust, are present, and have heart.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Alex Solomon
(GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
People progressing
Joined as a Business Development Representative. Promoted to Inside Sales Representative after 1 year and is currently an Enterprise Account Executive
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