Content Manager, Flex
$102-118k
+ Stock options.
Flexible rent payment application
Job no longer available
Flexible rent payment application
501-1000 employees
Job no longer available
$102-118k
+ Stock options.
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- Proven experience as a Content Manager, Content Strategist, or similar role
- Experience creating content for customer success, customer support, or a related field
- Exceptional writing, editing, and proofreading skills
- Strong understanding of content management systems and content creation tools
- Excellent project management and organizational skills
- Ability to work collaboratively in a cross-functional team environment
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Familiarity with SEO best practices and content optimization techniques
What the job involves
- We are hiring a Content Manager to join our Customer Success (CS) team
- This role is essential in ensuring our customers have access to high-quality content that supports their use of our product, and our internal team has the resources needed for effective training and customer support
- The Content Manager will develop, manage, and optimize content related to product launches and updates, collaborating with various teams to gather accurate information
- This position will involve creating comprehensive resources, including agent SOPs and macros, to empower both our customers and our internal team
- The Content Manager will play a critical role in enhancing the customer experience by providing clear, helpful, and up-to-date materials
- Collaborate with the Product team to stay informed about upcoming product launches and updates, ensuring accurate and timely content creation
- Develop and implement a comprehensive content strategy that aligns with product changes and addresses customer and internal team needs
- Create high-quality content, including agent responses, standard operating procedures (SOPs), lesson checks, and help center articles, to support both customer inquiries and internal training
- Maintain and organize a content calendar to manage production schedules, ensuring timely updates and content delivery
- Work closely with the Training and Quality Assurance team to identify and address content requirements for customer support and training initiatives
- Monitor and analyze content performance using analytics tools, leveraging feedback from customers and agents to continuously improve materials
- Develop educational content to support customer onboarding and ongoing education, ensuring customers can effectively use our products
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
EARLY VC
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(CPO)Experience as Data Science Researcher. Also co-founded Boundless Reality.
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