Customer Delight Specialist, Superhuman

• Experience: You have 1-2+ years of experience in customer-facing roles with a technical software product
• Excellent Communicator: You're able to distill complexity into clear and concise messaging. You’re effective across various mediums and are excellent at working in a remote-first environment
• Proactive positivity: You move on from difficult situations stronger and happier and bring care and intention to how your words and actions make others feel
• Curiosity: You love to troubleshoot and getting to the problem of technical challenges
• Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise
• Remarkable Quality: You produce work that is striking, worthy of attention, and a contribution to the state of the art
• Relationship Builder: You place a high value on building strong relationships internally and externally
• Persistence: You pursue challenging goals with passion and courage
• Ownership: You accept full accountability and take initiative to find solutions to achieve results
• Bias to Action: You take full accountability, and takes initiative to find solutions
• Cares Deeply, Communicates Directly: You discuss and debate ideas openly. You focus on the customer and business 'so what' and encourage stakeholders to take impactful action
• Growth Mindset: You embrace opportunities, welcome feedback, and believe you and others can always grow
• AI Enthusiast: You believe AI will revolutionize how we work as well as the experiences that we create for our customers. Driven by passion and curiosity, you leverage AI to dramatically increase your own productivity and the impact of your team

• As a Customer Delight Specialist, you will join a small team that's reinventing how delightful customer interactions can be
• Become Superhuman's most knowledgeable product expert
• Excite, educate, and encourage customers to make them brilliant at email
• Communicate with customers to solve their problems and improve their lives
• Be the voice of our customers, and evangelize internally for what they need
• Influence our product and growth strategy to further delight our customers
• Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
• Go above and beyond by creating bespoke moments of delight

• Friday wins: a weekly event where entire teams gather to share what they have accomplished during that week
• Super buddies: in your first week you are paired with an experienced team member outside your team to help you settle and show you the ropes
• Lunch roulette: Every Wednesday, teams are split into random groups of two or three to grab lunch outside the office
• 401k
• Flexible parental leave
• $3000 per year towards your professional development
• Allyship education program to help build your best self
• Custom MacBook Pro
• $3000 budget for workstation setup
• All your lunches catered or expensed
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses
• Work from home opportunities
• Health insurance

Total funding: $112.7m

We spend a staggering upwards of 3 hours a day buried in our emails. The majority of us are used to legacy giants like Gmail or even Hotmail. Superhuman recognizes that our email UX could just be a lot more beautiful and efficient, and have integrated smart features like “unsend” so we never have to suffer the embarrassment of another typo.