Agency Account Manager, Spark
Spanish Speaker
$90-110k
Plus equity
Helping Medicare Brokers build the insurance business of their dreams.
Open for applications
Helping Medicare Brokers build the insurance business of their dreams.
21-100 employees
Open for applications
$90-110k
Plus equity
21-100 employees
Company mission
We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams.
Role
Who you are
- 2+ years of experience in account management or sales, or customer success
- 2+ years of project management or onboarding/implementation experience
- Experience in a start-up environment where you’re required to adjust on the fly
- Proven ability to manage multiple accounts while maintaining strict attention to detail
- Excellent listening, negotiation, and presentation abilities
- Spanish fluency
- Strong verbal and written communication skills
Desirable
- Proficiency in CRM software (Airtable, HubSpot)
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Experience delivering partner-focused solutions based on client needs
What the job involves
- Spark is hiring an Account Manager to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful
- Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns
- Drive daily active usage among top Spark agents
- Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services
- Become fluent with all elements of Spark’s product and service offering
- Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience
- Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention
- Nimbly adapt to changes to internal workflow and process as well as to external agency factors
- Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework
- Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships
Our take
Medicare is the national health insurance package for US citizens over the age of 65, with most people that seek to enrol in a plan making use of brokers to help them evaluate and select options. Spark is a technology company and “concierge” service that partners with independent Medicare brokers and provides a platform that helps them navigate and build retirement benefit packages for customers.
Handling the marketing, sales support, back office, and compliance requirements of Medicare brokering, Spark bridges the gap between insurance agents and their customers. The company already has partnerships with more than 100 leading Medicare agencies that represent over 3400 brokers, a good starting point from which to grow.
Agetech is a growing market, due to an aging population and longer lifespans, and Spark has benefitted from an increased demand and interest in Medicare brokering. Highlighting this is its 2024 raise of a $25 million Series B funding round that will support its future growth and product development.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
52% female employees
Company
Funding (last 2 of 4 rounds)
Jan 2024
$25m
SERIES B
Jan 2023
$15m
SERIES A
Total funding: $53.6m
Company benefits
- Paid holidays - Everyone needs a healthy, happy, and productive life. This means you'll need time to rest & recover without restrictive holiday limits
- Flexible, remote working - We want you to work when and where you're most productive, whether you’re an early bird or a night owl
- Medical & dental benefits - Enjoy the best medical, dental and optical coverage money can buy. We've got you and your family covered for all eventualities
- Meaningful equity - You’ll be contributing to the team's success, so you deserve to share in it. Everyone in our team gets a meaningful equity allocation
- Top of the line equipment - We’ll set you up with the right tools to do your best work—starting with a MacBook Pro, 4K monitors, & the right software to get the job done
- A team that cares - You’ll be joining a team of smart, capable, helpful people that want you to win, our clients to be wowed, and our business to grow
Company values
- TAKE NOTHING FOR GRANTED - We serve partners and clients with unique needs and backgrounds. Our team's empathy reflects that diversity
- STRIVE FOR EXCELLENCE - We are ambitious, self-reflective and committed to growth
- EXPLICIT ACCOUNTABILITY, BROAD RESPONSIBILITY - We clearly identify ownership, anticipate the needs of our teammates, and reward proactive initiative
- SUCCEED AS A TEAM - We celebrate wins, small and large, and recognize that success is a team effort
Company HQ
Civic Center, New York, NY
Articles
Leadership
James Jiang
(Co-Founder & CEO)Previously Co-Founder at Roster, Analyst at Night Owl Capital and part of the Restraucturing and Reorganisation Team at The Blackstone Group.
Byron Edwards
(Co-Founder)Previously Venture General Manager at Create, MBA Venture Fellow at AlleyCorp, Chief of Staff for the CFO at WeWork and an Associate at the Boston Consulting Group.
Alex Zhang
(Co-Founder)Previously Head of Product at Cedar. Also worked on Product Custody and Training at Betterment and was a Product Manager at AppNexus.
Diversity, Equity & Inclusion at Spark
- At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
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