• We're looking for a natural leader to join us on this amazing community journey
• 3-5+ years in Community Management with experience scaling Community Programs and 7-8+ years relevant work experience
• A strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication
• Passion about being a community and customer advocate. You understand why customer voices are so important
• Flexibility to adapt quickly when priorities change
• Solid understanding of cross departmental functions including Marketing, Technology and Product
• An incredibly organized master multitasker
• Expertise working with various online community platforms and tools
• Experience working in a fast-paced startup-like environment
• Someone who knows how to set goals, prioritize, and maintain focus when it comes to deadlines
• Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic
• Willingness to go the extra mile to serve our customers
• Good technical understanding and can pick up new tools quickly

Desirable

• Our customers are such an important part of who we are as a company
• We are looking to take that to another level by expanding on our existing Community to a global, end-to-end scalable program where customers can build trusted relationships amongst each other, get expert recommendations for services and products, give valuable insights to the company, and get burning questions answered
• Lead this Community effort to focus on growing and engaging the community, developing community programs, measuring the success of the community, and more!
• Build and execute on the community strategy, roadmap, and success metrics
• Work with the Content and Product teams to develop all new integrated community content strategy. Manage and execute on that strategy
• Work cross functionally on community engagement strategies
• Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need
• Constantly gather feedback from the community and bring those insights to the appropriate internal teams
• Identify opportunities to surprise, delight, and show our community members how much we appreciate them
• Facilitate an inviting, helpful, and honest community culture that represents the best of Cloudflare
• Help plan and run community events throughout the year
• Measure, analyze, and track community data, providing regular reporting throughout the company and influence to key priorities
• Manage all internal and external community documentation
• Create community onboarding and offboarding processes
• Escalate and flag issues as needed to keep the community a trusted space