Customer Success Manager, Keeper Security
Cybersecurity platform preventing password-related data breaches
Be an early applicant
Cybersecurity platform preventing password-related data breaches
201-500 employees
Be an early applicant
201-500 employees
Company mission
To improve the safety and efficiency of online access by providing consumer and business users with vital password management, access management, and encrypted file storage software solutions.
Role
Who you are
- 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
What the job involves
- Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts
- They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts
- As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions
- Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
- Carry a revenue quota to meet or exceed sales targets within assigned accounts
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
- Contribute towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
Our take
Keeper Security is a zero-trust and zero-knowledge cybersecurity platform looking to transform the way organizations and individuals secure their passwords. Allowing clients to have password security in minutes, Keeper seamlessly integrates with any tech stack to prevent possible breaches within businesses, in turn reducing help desk costs and ensuring compliance.
Trusted by over a million customers, Keeper is a proven industry leader in best-in-class password management, secrets management, privileged access, secure remote access, and encrypted messaging. The company has won a plethora of awards for its impact on the cybersecurity industry, including being named PC Magazine's Best Password Manager (2019-2022) and Editors Choice (2019-2022).
The company is partnered with some of the world's biggest organizations, including Google, Samsung, Amazon, Microsoft, LG, and Nokia, to enhance and protect individuals and businesses of all sizes across every major industry sector. Its most 2023 round of funding comes from influential Summit Partners, and this money will be used to accelerate growth and improve its cyber security tools. In short, then, Keeper Security seems well set to cement its position as a dominant market player.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-1% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2020
$60m
GROWTH EQUITY VC
Jan 2011
$0.3m
SEED
Total funding: $60.3m
Company values
- Integrity: Everything we do starts with being honest - about ourselves, the market opportunity and our collective responsibility to do right for each other and for our stakeholders
- Innovation: We don’t fear the abyss - we embrace it because that is where the greatest value creation exists
- Creativity: At Keeper, we embrace the power of imagination and creativity to drive industry-leading innovation
- Boldness: We push each other out of our comfort zones - to be courageous and entirely open-minded about taking measured risks that will transform our industry
- Collaboration: We operate flat, fast and efficient to deliver on unmet customer needs, at speed
- Accountability: The ability and willingness to take ownership is an essential component of our commitment to achieve greatness - as individual professionals and relied-upon team members
Company HQ
West Loop, Chicago, IL
Articles
Leadership
Darren Guccione
(CEO)Previously co-founded OnlyWire and Callpod. Also, previously the CFO & Director at Apollo Solutions.
Craig Lurey
(CTO)Previously founded Apollo Solutions (acquired by CNET Networks). Also worked as a CTO at JiWire.
Salary benchmarks
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