Senior Business Operations Manager, Netflix
$210-500k
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options
Streaming service
Job no longer available
Streaming service
1001+ employees
Job no longer available
$210-500k
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options
1001+ employees
Company mission
Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. Netflix is better entertainment at lower cost and greater scale than the world has ever seen. They want to entertain everyone, and make the world smile.
Role
Who you are
- In previous roles you may have been a COO or a chief of staff, you may have led large teams or small, what matters here is not the hierarchy or the authority you had but the impact you drove and the ways in which you delivered it
- 5+ years of experience in establishing and driving business operational processes across a business unit (e.g. Annual Planning, Quarterly Review, Goals management, resource/capacity planning & management, road mapping, Dependencies management)
- Have a strong business mindset with a good understanding of how a well-oiled “business machine” is supposed to run
- Have directly managed small teams, or had leadership roles in larger teams
- Have acted as a strategic partner to senior leaders. Attributes include:
- Shine in ambiguous situations
- Navigate between details and big pictures
- Strategic thinker
- Strong organizer
- Operates effectively across many teams
- See around corners (anticipate bottlenecks, escalate effectively, anticipate and make trade-offs)
- Influence over authority to promote alignment
- Strong communicator at a leadership level
- 5+ years of experience in using data and metrics to determine and drive business process improvements
- 8 - 10 years of experience in driving change management across complex organizational structure
- 8 - 10 years of experience in driving complex programs or project management, or consulting experience
- Strong judgment and decisiveness when dealing with timely, deadline-driven, content-related issues and concerns
- Excellent written (memos and presentations) and verbal communication skills; timely communication
- Insatiable curiosity to learn new domains, keep up with industry innovation, and constantly ask ‘why’
What the job involves
- The Product Discovery and Promotion (PDP) organization within Netflix Product is looking for a seasoned business operations professional to join the PDP UCAN team
- This person will partner closely with the PDP UCAN leadership team to enable PDP to even more effectively accomplish key business goals by assessing and implementing smart, effective, and impact-driven business operations (overarching systems, processes, and activities) to minimize friction, overcome challenges, and achieve results faster and more consistently
- Business Operations is a new discipline in PDP
- This is an impactful role, working closely with senior leaders in the individual’s specific teams, often as the “right hand of leadership” but also working to connect the dots across the business
- This role is also an on-going part of a virtual team of similar Business Operations professionals in the “PDP BizOps Squad”, working together to drive global business rhythms and initiatives into your respective organizations, sharing learnings and challenges, and bringing clarity to complexity across a fast-moving company in a fast-changing environment
- While we establish both this new virtual team and this new role, it will have dual-line reporting, to the Director of PDP UCAN and the Director of BizOps and Program Management for an initial period
- We will review this arrangement after four months, with the ultimate intention of single-line reporting into the Director of PDP UCAN
- Define the Rhythm of the Business (key business beats) for PDP UCAN, aligned with the Global PDP rhythm of the business (and/or the overall Product rhythm of the business), including business-specific nuances where required
- Drive the execution of the key business beats in PDP UCAN (e.g. annual planning, quarterly business reviews (QBR), joint planning with our product and engineering partners, annual title prioritization and quarterly title prioritization calibration, etc)
- Be a thought partner and “right hand” to team leadership, addressing business operations-related needs and working proactively where business operations can help solve strategic problems
- Design and deliver solutions that address business operations gaps and needs for the PDP UCAN (e.g. planning and management processes, communication and stakeholder engagement frameworks, change and business transformation management, approach and handling of major cross-departmental initiatives and programs)
- Collaborate with, organize, and advise the PDP UCAN leadership team on setting, refining, and tracking the progress of strategic priorities and initiatives that align with global objectives. This includes responsibility for intake, prioritization, and resourcing across the multiple business units in the wider team, many of which have their own independent portfolios, programs of activity, and projects
- Collaborate with key business stakeholder units, including financial and strategic planning teams, to ensure alignment on key PDP UCAN strategies, deliverables, and timelines
- Connect with other Business Operations roles within PDP to share learning and best practices and bring ideas back to PDP UCAN
- Travel as required, as part of a team with leadership distributed across …
Our take
Netflix was started when one of the co-founders had received a $40 late fee after failing to return a film on time. Now, Netflix is one of the fastest growing technology companies, reinventing the entertainment space by providing high quality content for low fees.
This is becoming an increasingly competitive space, with deep-pocketed rivals including Amazon, Disney, Apple and AT&T. They are all spending big on content and pricing cheaply in a battle to win subscribers.
After a dwindling number of subscribers due to tough competition in 2022, Netflix is focused and committed to improving its core service which is its TV, movies and now games going forward. Post-IPO funding of $183 million from Winslow Capital at the end of 2023 followed the previous year's dumping of shares by the same company after Netflix's first loss of subscribers. This capital indicates a shifting perspective on Netflix's outlook, which saw a year-end subscriber boost.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2000
$50m
SERIES E
Jul 1999
$30m
SERIES D
Total funding: $103.5m
Company benefits
- Work from home opportunities
Company values
- Inclusion
- You work well with people of different backgrounds, identities, values and cultures
- You are excited to help build diverse teams where everyone feels welcomed and respected
- You recognize we all have biases and work to counteract them
- You take action if someone is marginalizing a colleague
- You treat everyone with respect regardless of their position at Netflix
- Integrity
- You exhibit and are known for candor and transparency
- You only say things about colleagues that you are willing to share with them
- You admit mistakes openly and share learnings widely
- You always share relevant information internally, even when uncomfortable
- You act with good intent and trust your colleagues to do the same
- Passion
- You care deeply about Netflix‘s success
- You inspire others with your drive for excellence
- You are excited about your work
- You are proud to entertain the world
- You are tenacious and optimistic
- Innovation
- You develop new ideas that prove impactful
- You look for every opportunity to reduce complexity and keep things simple
- You challenge prevailing assumptions, and suggest better approaches
- You are flexible and thrive in a constantly evolving organization
- Curiosity
- You learn rapidly and eagerly
- You seek alternate perspectives to improve your ideas
- You see patterns and connections that other people miss
- You seek to understand members’ changing tastes and desires
Company HQ
Los Gatos, CA
Articles
Leadership
Reed Hastings
(Chairman)Served two years with the Peace Corps in Switzerland. Studied Computer Science at Stanford, and founded Pure Software (which sold for a substantial profit before Netflix). Previously a Board Member at Microsoft and Facebook.
Greg Peters
(Co-CEO)Previously Netflix COO and CPO, SVP and CE of Product Development at Macrovision, VP of Engineering at Mediabolic, Director at Redhat inc, VP Engineering at NOCpulse.
People progressing
Joined as a Content Strategy Associate in LA. Moved to London after 6 months. They have been promoted to Head of Content Strategy & Analysis UK.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job