Technical Support Engineer, Mastercard

$75-90k

CSS
HTML
JavaScript
Junior and Mid level
New York
Mastercard

Global payments technology company

Job no longer available

Mastercard

Global payments technology company

1001+ employees

FintechB2CB2BBankingPaymentsCredit cards

Job no longer available

$75-90k

CSS
HTML
JavaScript
Junior and Mid level
New York

1001+ employees

FintechB2CB2BBankingPaymentsCredit cards

Company mission

To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Role

Who you are

  • As this role is the heartbeat of the organization, our Technical Support Engineers must have impeccable communication skills, the ability to think creatively on their feet, and articulate technical solutions efficiently to a number of stakeholders
  • As our product offerings continue to expand, it is also critical that we have team members who are curious by nature and an innate love of learning new technical solutions
  • You will excel at this role, not only if you are good at the day to day work, but also if you can zoom out and understand the bigger picture of ticket trends and proactively identify ways of mitigating tickets
  • 2 years of experience in a similar role in a SaaS or web company
  • Application support hands-on experience
  • Excellent verbal and written communication skills in English
  • Experience working with HTML / CSS / JavaScript
  • Hands-on experience with troubleshooting and problem solving

What the job involves

  • Dynamic Yield is on the lookout for a Technical Support Engineer who can ensure customer satisfaction by providing a prompt and comprehensive resolution of technical issues
  • The expectation of the position is to understand the suite of Dynamic Yield software offerings in a deep and technical way in order to provide the customer with the correct answers that will allow them to effectively use the DY platform on their website
  • Take ownership and resolve complex technical issues with high customer satisfaction
  • Conduct screen share sessions with our top enterprise brands
  • Be able to multitask and prioritize incoming tickets both via our chat and support portal
  • Participate, and eventually lead, in the support organization’s internal initiatives
  • Rapidly learn about SaaS / web development

Our take

Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.

As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.

The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.

Steph headshot

Steph

Company Specialist

Insights

Some candidates hear
back within 2 weeks

21% employee growth in 12 months

Company

Company benefits

  • Gym membership
  • Share purchase options
  • Extra holiday purchase optional
  • Work from home opportunities
  • Health insurance

Company values

  • Trust - integrity, respect, openness
  • Agility - urgency and value through innovation
  • Partnership - working as one team for the benefit of all
  • Initiative - taking bold and thoughtful actions

Company HQ

Purchase, Harrison, NY

Founders

Michael Miebach

(CEO, not founder)

Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.


People progressing

Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.

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