Engineering Manager, Zapier

Developer Enablement (PST)

$230.1-276.1k

OTE

$184.1-230.1k

BASE

The pay range for Canada is $184,100 - $230,100 - $276,100 CAD

AWS
Kubernetes
Python
Go
Prometheus
Zapier
Senior and Expert level
Remote in Canada, US

More information about location

Zapier

Workflow automation service

Job no longer available

Zapier

Workflow automation service

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Job no longer available

$230.1-276.1k

OTE

$184.1-230.1k

BASE

The pay range for Canada is $184,100 - $230,100 - $276,100 CAD

AWS
Kubernetes
Python
Go
Prometheus
Zapier
Senior and Expert level
Remote in Canada, US

More information about location

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Company mission

Zapier's mission is to Make Automation Work for Everyone!

Role

Who you are

  • You are an effective team builder. This isn't your first leadership role and you've been in a direct leadership role for at least two years. You know how to hire, train, and develop Site Reliability Engineers from all backgrounds. You understand the benefits of building a diverse and inclusive SRE team. You value teamwork and believe in helping others feel safe to grow and develop. You help engineers get better at what they do, and you don’t need to be in the same room to help them succeed
  • You champion a product-driven approach. You understand the importance of delivering value incrementally, gathering feedback from customers, communicating with stakeholders, and defining measurable success criteria. You prioritize building the right things over building things right, while still maintaining a high bar for quality. You advocate for creating feedback loops that allow for continuous improvement and course-correction based on real-world data and customer input
  • You have a background in site reliability engineering. You’re comfortable talking about SLOs, incident management, and building a culture of reliability. You have empathy for our customers and our engineers who use our systems and are eager to make improvements for them. You seek to reduce toil and understand what it means to take a software engineering approach to operations
  • You are customer-focused. You seek to delight your customers. You have experience working directly with both internal and external customers to understand their needs. You know how to take a customer problem and help guide your team towards finding and implementing the best solution
  • You have excellent communication skills. You regularly work with engineers and other stakeholders, balancing engineering concerns (such as technical debt) with product concerns. Not only do you know how to share your knowledge with the team and document things well so they can be consumed asynchronously (we do this a lot as a remote company), but you know how to communicate effectively with software and support teams
  • You are a strong leader. You work with your team to set expectations and deliver as promised. You lead by example and empathy, understand the business and how to prioritize project work, emphasize mentorship, and create an environment of learning. You understand that experimentation is essential and know how to support your team through that process. You encourage diversity of thought and know that the team is collectively stronger than any individual
  • You know Observability. You’re comfortable digging into metrics, logs, and traces to diagnose a performance issue or investigate a customer complaint. You’ve seen what great observability looks like and know how to help teams choose the right telemetry types and tools to help them operate and interrogate their production services confidently
  • You value our values. At Zapier, our values are at the heart of how we work together and think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation. You see how these values can empower meaningful work, thrive in a collaborative setting, and are eager to continue growing excited to be part of the team

What the job involves

  • As we continue to scale our product and grow our team, we’re looking for an experienced Engineering Manager
  • This role will lead a new team of Site Reliability Engineers focused on enabling developers to build and run products that are not only reliable and resilient but also high-performing and continually delightful for our customers
  • A key part of your role will be to provide deep insights into the health and operations of our systems in production
  • In this role, you'll work across many teams to understand the unique challenges and obstacles to resilient systems
  • You'll coordinate multiple projects and collaborate directly with senior leaders to create a vision for the observability and reliability of Zapier products
  • You’ll leverage your deep experience in reliability and observability to inspire your team
  • This position allows you to impact every engineering team within the organization, utilizing a wide range of technologies
  • Maintaining strong relationships and effective communication with teams is key to your success
  • When issues arise, your team will be there to support and model good incident management practices (during working hours), drive incident retrospectives that uncover the factors that contributed to failure, and assist teams to prioritize the changes to ensure the same failure won’t happen again
  • Collaborate closely with engineering peers to deliver high-quality, reliable, and efficient production software
  • Champion the advancement of Site Reliability Engineering practices within the Engineering department
  • Lead the development of incident management processes and on-call response procedures
  • Foster effective communication, monitoring, and leadership through weekly one-on-ones and team meetings
  • Keep the leadership team informed of your team's progress through approaches like one-on-one discussions, updates, and regular team gatherings
  • Build rapport with each member of your Engineering Team (and beyond!). Support them through coaching and mentorship to help level up their skills

Otta's take

Theo Margolius headshot

Theo Margolius

COO of Otta

Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.

Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.

Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.

Insights

Top investors

Many candidates hear
back within 2 weeks

38% employee growth in 12 months

Company

Funding (1 round)

Oct 2012

$1.3m

SEED

Total funding: $1.3m

Company benefits

  • Work from anywhere
  • Bonus program
  • Unlimited vacation policy
  • Great healthcare + dental + vision coverage*
  • Retirement plan with company match*
  • Stock options for every Zapien**
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents
  • Home office setup stipend
  • Professional development allowance

Company values

  • Default to Action - At Zapier, we're building toward a future that does not yet exist. As a result, delivering something real today—and learning from it—is typically better than delivering something of questionably better quality next week. However: action is not an achievement unto itself. Instead, our actions should connect to clear priorities and outcomes, especially what's best for our mission and customers.
  • Default to Transparency - We're a growing, distributed team across more than a dozen time zones. We do our best work when we make projects, processes, and systems available to everyone who needs them—inclusive of our customers. Transparency promotes equity and inclusion within our team and customer base. So work in public. Have discussions in the open and document your work. Transparency does not mean consultation or consensus on all decisions. In fact, an important form of transparency is clarity on who is responsible for a decision and who will be consulted.
  • Grow Through Feedback - We set ambitious goals at Zapier. We want our customers, people, and company to grow. Achieving these goals requires us to regularly learn and improve. Thankfully, our success has more to do with how quickly we learn than how "perfect" we are in a given moment. Whether it's about how we work or the work itself, feedback enables growth. As such, feedback is one of Zapier's most essential practices. Even so, feedback can be hard to give and hard to receive. We make a point to become good at it anyway—it's just that important.
  • Empathy Over Ego - Our customers and teams are part of a global community. To serve them best, we need to understand them. Empathy promotes understanding, curiosity, and humility—qualities that help us connect with and serve our customers. Empathy has similar positive effects on collaboration and belonging within our team. On ego: we all have them, and it's important that we share our perspectives in pursuit of what's right. But sometimes ego can bias our thinking too strongly toward our own views. It's for this reason that we emphasize empathy over ego.
  • Build the Robot - No matter your role, you'll find yourself doing repetitive work. Zapier is all about finding ways to work better—whether through automation, simplification, or prioritization—so that we can spend more time doing what humans do best. Note that it's unhelpful to automate or simplify the wrong process or outcome. Manual, less efficient processes are often the right approach early on. We default to action and accept inefficiency when it helps confirm the problems we're solving, and to test solutions for those problems.

Additional info

  • As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around

Founders

Wade Foster

(CEO & Co-Founder)

Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.

Bryan Helmig

(CTO & Co-Founder)

Was previously Product Dev/Manager at Veterans United Home Loans.

Mike Knoop

(Co-Founder)

Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.


People progressing

Joined as Customer Champion, promoted to Senior Customer Champion after 1 year, then again to Team Lead. He is now a Manager for the Paid Support Team.

Diversity & Inclusion at Zapier

Maggie Roque headshot

Maggie Roque (Director of DIBE )

  • At Zapier, we believe in DIBE as DNA. This paradigm serves three purposes: It is an aspiration (what we want to see in the future), an action (a conscious effort to lean into our vision in our day-to-day work), and a principle (a guiding truth that we build better products and environments when we build for everyone). We've had candid conversations as a company about the experience of our teammates through the employee lifecycle—from the first impression we make as a company to our internal promotion process to our exit interview. We’ll continue to have those candid conversations and to invest in our efforts to improve

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