Technical Customer Support, Modsquad
More information about location
Global customer experience service provider
Job no longer available
Global customer experience service provider
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
Reinventing the Customer Experience Services industry.
Role
Who you are
- Have a keen eye for detail and can spot even the smallest issues
- Bring experience in troubleshooting and are committed to meeting SLAs
- Can follow specific guidelines and procedures while working independently
- Are empathetic customer support agents dedicated to delivering top-notch and efficient support in every interaction
- Possess excellent written and verbal communication skills
- Bonus points if you're experienced with Zendesk and/or Dialpad
What the job involves
- ModSquad has teamed up with a leading B2B ISP company, and we're on the hunt for top-notch technical and customer support professionals to join this new client partnership
- As a member of this team, you'll be providing exceptional technical and customer support by handling inbound calls and emails. Join us and be part of an innovative team dedicated to delivering outstanding service!
Application process
- Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
- Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Our take
Founded in 2007, the company ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (and still is in the UK) the company was even one of the first to venture into the metaverse.
The company’s remote network of Mods (customer engagement professionals) provide omnichannel support through its Cubeless patent-pending security platform, enabling companies (including the NFL, Zendesk, and EA) to confidently outsource their CX services on a global scale.
The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years, as its diversified, scalable, and industry-adaptable service offerings have brought innovation to companies of all sizes. ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.
Freddie
Company Specialist
Insights
Company
Company benefits
- Remote-First
- International Employee Benefits Vary by Region
- Medical Coverage
- 401(k)
- Unlimited vacation
Company HQ
Newton Booth, Sacramento, CA
Articles
Leadership
Amy Pritchard
(CEO)Former Partner at Hughes & Pritchard LLC and Associate at Winterbotham Law.
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