Principal Customer Success Manager, Shippeo
Automotive, French Speaker
1-5 days a week in office (Rue d'Hauteville, Paris)
Supply chain visibility platform
Be an early applicant
Supply chain visibility platform
201-500 employees
Be an early applicant
1-5 days a week in office (Rue d'Hauteville, Paris)
201-500 employees
Company mission
Shippeo's mission is to inspire the world’s shippers and carriers to run more collaborative, automated, sustainable, profitable and customer-centric supply chains with highly accurate, real-time operational visibility and with perfect workflow orchestration.
Role
Who you are
- Expertise: 8+ years of experience within the automotive sector, focusing on digitalization
- Consulting/Professional Services Experience: Prior experience in consulting or professional services is highly desirable
- Executive-Level Stakeholder Management: Proven ability to navigate executive-level stakeholders and ensure effective communication and collaboration at the highest organizational levels
- Customer Account Management: Demonstrated ability to manage multiple customer accounts and steer complex, high-pressure projects to successful outcomes
- Problem-Solving and Analytical Skills: Strong skills in these areas, enabling you to unravel complex customer requirements and deliver effective, tailor-made solutions
- French and English: fluency in both languages. Additional fluency in German is a major advantage
- Industry Knowledge: Strong knowledge of the Supply Chain, logistics and/or SaaS industry is a valuable asset
What the job involves
- As a Principal Customer Success Manager- Automotive (m/f/d), you will own the relationship with a portfolio of large enterprise accounts and act as an expert in your vertical
- You will leverage Shippeo’s best ideas, innovations, and capabilities to deliver greater business value to customers
- Your goal is to drive adoption, satisfaction, retention, and expansion of Shippeo’s footprint
- This role requires a deep understanding of the automotive industry
- Strategic Relationship Ownership: Manage a portfolio of strategic customers, driving product adoption, ensuring satisfaction, and expanding business horizons
- Strategic Reviews Leadership: Lead Business Reviews to discuss goals, progress, risks, and opportunities
- Value Realization: Ensure customers maximize their investment value through high adoption rates and proof of value cases
- Collaborate with the Sales team to identify expansion opportunities
- Long-Term Relationship Building: Develop and maintain lasting relationships with stakeholders, from key operational users to C-suite individuals, establishing yourself as a trusted advisor
- Customer Advocacy: Advocate for customers within the organization, effectively communicating their needs and influencing product enhancements and roadmap decisions
- Collaborative Onboarding: Work with sales, product, and technical teams to ensure seamless onboarding and implementation of our solution
- Customer Workshops: Organize workshops to prioritize the product roadmap based on customer needs, empowering them to maximize the value of our platform
- Contract Management: Manage the customer’s contract lifecycle, including renewal and key negotiations
- Marketing Collaboration: Collaborate closely with the marketing team to highlight customer success stories
Application process
- Interview with our Talent Acquisition Manager
- Interview with the Hiring Manager
- Business Case
- Final Interview
Our take
Shippeo is a shipping software and services company, with a platform that integrates hundreds of transportation management systems. Beyond tracking shipments, Shippeo's visibility platform gives supply chains data-driven transparency to meet varying customer demands in uncertain and challenging market conditions.
Shippeo sits between retailers and consumers, helping sellers ship goods to buyers quickly and, it promises, inexpensively. The startup works with shipping partners around the world and plugs into the merchant worlds of Amazon, Shopify, Wix and others. Shippeo's customer base includes the likes of Coca-Cola HBC, Yamaha, Kuehne+Nagel, Total and Hager.
In 2022, Shippeo partnered with Everysens to enhance its multimodal transport visibility offering by accessing Everysens' real-time data from satellite tracking and rail operators and launched its Carbon Visibility solution for tracking CO2 and greenhouse gas emissions. The company is set to continue with its rapid growth strategy with January 2023 VC investment and maintains the fastest-growing customer base in Europe, having expanded its presence globally with the acquisition of several new high-profile customers.
Kirsty
Company Specialist
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2022
$40m
LATE VC
Jan 2021
$29m
SERIES C
Total funding: $104.4m
Company benefits
- Full remote possible
- Laptop
- Strong team spirit and regular team building events
- Swile Card (France)
- Health Insurance paid 100%
Company values
- Ambition
- Commitment
- Simplicity
- Team spirit
Company HQ
Porte-Saint-Denis, Paris, France
Articles
Leadership
Pierre Khoury
(CEO)Experience as Partner at Vermeer Capital for 16 years. Co-founded Shippeo in 2015.
Lucien Besse
(COO)Experience as Private Equity Analyst at Vermeer Capital, and is an active investor at Numeral.
David Barré
(CTO)Worked at Sopra Steria Consulting as a Consultant/Manager for 11 years, before co-founding Shippeo.
Brice Hua
(Vice President of Product)Experience as an Intern at CDC Enterprises and Deutsche Bank.
Thibaut Morlot
(Vice President of Operations)Experienced in investment banking at Natixis and Societe Generale Corporate and Investment Banking.
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