Senior Implementation Engineering Specialist, Checkout.com
3+ days a week in office
To enable businesses and their communities to thrive in the digital economy.
Job no longer available
To enable businesses and their communities to thrive in the digital economy.
1001+ employees
Job no longer available
3+ days a week in office
1001+ employees
Company mission
To enable businesses and their communities to thrive in the digital economy.
Role
Who you are
- The ideal candidate must be customer-driven and tech-savvy, with proven problem-solving abilities and eager to join a dynamic, agile and fast-growing environment
- 3-5 years of development or technical support experience in a Tech/FinTech company
- Strong payments experience would be advantageous
- Strong experience with JavaScript
- Understanding of API, REST, webhooks and logs is required
- Strong coding skills in at least one of these languages: Java, PHP, Python, Go, or C#
- Excellent communication skills, ability to build and maintain strong relationships
- Ability to work in a customer-focused and target-driven environment
- Fluency in English & Spanish
- Fluency in Portuguese is advantageous
What the job involves
- Checkout.com is looking for a dynamic and proactive Implementation Engineer/Senior Engineer to be responsible for providing our merchants and business partners with a world-class technical support during implementation
- The core purpose is to reduce as much friction as possible from the integration process in order to achieve a successful and efficient integration
- You will play a critical role in maintaining the trust of our customers, ensuring that any technical queries that arise during the implementation process are answered and escalated when required
- Working directly with our customer’s technical teams to resolve issues, you will also collaborate closely with various internal stakeholders across Technology and Business to contribute towards consolidating Checkout.com’s position as a leading online payment solutions provider in the region
- Provide technical support to merchants during their implementation of Checkout.com payment processing technology
- Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, and go live support
- Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
- Partner internally with Business Support, Sales, Software and Web Development to resolve issues during customer trials, integrations, or post-implementation support
- Interact with the Product teams to pinpoint improvement ideas
- Advise Management on support issues which impact customer satisfaction and provide recommendations for appropriate actions
- Ability to multitask with multiple projects and integrations of key customers
- Maintain/update existing libraries/plugins used in integrations
Otta's take
Sam Franklin
CEO of Otta
The payments industry has exploded in the last decade as eCommerce continues to grow as the use of cash falls. Checkout.com are building the go-to platform for all things related to payments, such as accepting transactions, processing them and detecting fraud. They've secured a steady stream of funding from top investors like Tiger Global Management, and are the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Wise, Sony Electronics, and Klarna.
They focus on large merchants and try to make their product as customisable as possible, so that companies integrate Checkout.com as an infrastructure partner in their product. This increases the stickiness of the product and creates many opportunities for them to generate revenue.
Checkout.com have high quality proprietary technology (their platform has been designed from the outset so they can easily deliver incremental services as they expand their offering) and claim to offer the most comprehensive cross-border payment solution for digital commerce.
Insights
Some candidates hear
back within 2 weeks
37% female employees
-9% employee growth in 12 months
Company
Employee endorsements
People of all backgrounds are welcomed
"DEIB is where Checkout.com takes it to the next level. This company is excellent at building a sense of belonging and celebrating people from all..."
Funding (last 2 of 4 rounds)
Jan 2022
$1bn
SERIES D
Jan 2021
$450m
SERIES C
Total funding: $1.8bn
Company benefits
- Additional day off on your birthday
- Learning scheme: 2 x Learning Days per year, financial support for external courses
- Internal employee communities and social clubs
- Employee-led community outreach, payroll giving and 2 x volunteering days
- Private comprehensive health insurance via BUPA (Medical history disregarded)
- 24 days holiday (plus bank holidays)
- Great Place to Work accredited in the UK and USA
- We proudly provide stock options to our high performing employees under our equity program
- Global Employee Assistance Programme (EAP)
- Family Forming financial support in partnership with Carrot
- Leadership Development Training
- Eat well with our co-paid daily meal card (FR)
- We contribute towards your monthly public transport subscription (FR)
- We provide "M" membership at Urban Sports Club (GER)
- We'll assist with your internet costs (GER)
- Contributions towards lunch costs with Lunchit (GER)
- Access to Statutory Health Insurance (GER)
- Private medical insurance coverage under the Multicare 3 scheme (PT)
Company values
- Aspire
- Excel
- Unite
Company HQ
London, UK
Articles
Founders
Guillaume Pousaz
(CEO)Previously founded NetMerchant, which sold European currencies to US merchants. Background in mathematical engineering.
People progressing
First joined as a Software Engineer, was promoted to Senior Software Engineer after 1.5 years and was then promoted to Engineering Lead 6 months later. Ignas is now a Senior Engineering Manager.
Betty joined in late 2019 as a Product Analyst. After just 8 months Betty was promoted to a Product Manager, before becoming a Senior Product Manager just 10 months later.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity & Inclusion at Checkout.com
- Our IT Infrastructure Engineer, Sheryl Lingachetti, spoke to Zoë Schulz from myGwork - LGBTQ+ professionals & allies about trans rights in Mauritius, allyship and the support she has found in her workplace community 🏳️⚧️👇 https://www.attitude.co.uk/life/business/it-engineer-sheryl-on-coming-out-at-work-support-improves-productivity-for-everyone-442696/
- CTRL-ALT-CONNECT is Tech's latest community 🔥 We've partnered with our friends at Wise to create an inclusive community for people in tech to connect over conversation, networking and drinks. Last week we hosted our first panel discussion in our London office, which centred on the topic of Growth. https://www.linkedin.com/posts/checkout_tech-community-activity-7071841326060720129-qDOt?utm_source=share&utm_medium=member_desktop
- Our Pride Community provides a safe and welcoming space for our LGBTQIA+ colleagues and allies to connect, learn, and advocate for change. https://www.linkedin.com/posts/checkout_lifeatcheckout-activity-7074738991102611457-u7v5?utm_source=share&utm_medium=member_desktop
- Our Pride Community spoke with Adel Naamneh, VP of Solutions Engineering to learn about their experiences of being a member of LGBTQIA+ community and the importance of having corporate responsibility on hiring a diverse work force: https://www.youtube.com/watch?v=k0e9WUmNdVk&t=561s
- Read an interview hosted by The Black Young Professionals Network with the leaders of our Black Community: https://byp-network.com/news/314821
- Read more about the 'FinTech for all' charter, of which we were a founding signatory. The charter aims to create a speak up culture across FinTech, eliminating harassment and bullying: https://fintech.inchorus.org/
- Read this inspiring interview hosted by SheCanCode and one of our female QA Engineers: https://shecancode.io/blog/victoria-santiago-qa-engineer
- Our Principal Product Manager Yasmin, also sat down with SheCanCode on two inspiring articles: https://shecancode.io/blog/meet-yasmin-christie-checkout-principal-product-manager-an-inspirational-tech-career-journey and https://shecancode.io/blog/14-pieces-of-practical-product-management-guidance-from-checkout-part-2
- Plus, our Senior Engineering Manager Marina tells her story with SheCanCode: https://www.shecancode.io/blog/how-to-get-the-best-from-your-team-and-your-own-career-from-one-of-checkouts-engineering-leads
- And finally, our Graduates share some insights too: https://www.shecancode.io/blog/grad-programme-insider-tips-from-checkout
- Find out more information at our Diversity and Inclusion webpage: https://www.checkout.com/diversity-and-inclusion
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