Customer Success Intern, Okta

• Currently pursuing a Bachelor's degree with plans to graduate in May 2026
• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges
• Ability to intern for 12 weeks
• Excellent verbal and written communication skills
• Ability to manage multiple projects simultaneously, perform customer research, generate reports and analyze data
• Analytically and problem-solving minded, detail and results oriented, and a quick learner
• Willingness to present in front of others and give presentations
• Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen

• The Okta Customer Success (CS) Intern will be involved in all stages of customer’s value realization that consists of customer onboarding, learning & deployment, user readiness, product adoption and growth, renewal and customer advocacy
• You will get hands-on experience in understanding how a Customer Success professional strategically partners with customers to ensure they rapidly achieve business value and maximize their business outcomes with Okta
• Customer’s journey from not yet deployed or partially deployed, to fully deployed
• Customer Success concepts such as recurring revenue, license activation & adoption, subscription management, return on investment, business value assessment and success planning
• Knowledge of Identity Access Management, Identity Governance and Privileged Access
• Understand Cybersecurity, Zero Trust and Least Privilege concepts
• Opportunity to become Okta Professional Certified - our most basic and fundamental certification demonstrating mastery of Okta’s core technology
• Proficiency in business communication (includes written and verbal)
• Develop presentation skills to upper management, external customers and executives
• Ability to communicate technical concepts in a consumable, clear and concise manner
• Collaborate with cross-functional teams in Okta and orchestrate the action to drive adoption, best practices and measurable business outcomes
• Learn to communicate the business value of Okta’s products and solutions through demonstrations, presentations and storytelling
• Observe, listen and shadow Customer Success Managers to build knowledge of customer stories, onboarding plans, success plans, competitive landscape and IAM best practices to support business outcomes while helping to advocate on behalf of customers and assist in problem solving
• Support the Customer Success team in license activation and product adoption reporting
• Help support & participate in business development initiatives and process development
• Work and collaborate with cross-functional teams such as Sales, Sales-Engineering, Renewals, Marketing and Customer Advocacy

• Work from home opportunities
• Health + Wellness
• Financial Benefits
• Pay + Incentives
• Time Off
• Everyday Living
• Resources

Total funding: $229.3m

Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.