Senior Business Intelligence Analyst, Tucows

• Experience converting data insights into business intelligence
• Strong at visualization business performance trends to identify improvement opportunities, in tools like Power BI & Looker leverage data in Google Sheets & Snowflake respectively
• Demonstrated ability to partner with operational stakeholders to build and deliver on business improvement plan/initiatives
• Demonstrated knowledge of ISP operational practices and improvement strategies, ideally from the US Telecom
• 4+ years of business intelligence and/or manage management experience
• Organizational change/scaling experience is highly desirable
• Proven ability to create documentation and processes, and critical metrics
• PMP/PMI certification is a plus

• Reports to Director, Networks Business Operations Excellence
• Take a leading role measuring, understanding and improving the performance of Ting’s Operations, better known as the Networks org
• Drive business operations improvement efforts to enable Ting to achieve it’s multi-year corporate goals and scaling ambitious
• Work cross functionally with national/central and regional leaders to enhance operational excellence in areas such as construction, customer installation, engineering, and supply chain
• Building and maintaining business performance dashboards that enable sound decision making by executives and sr. leaders
• Co-build and drive forward business improvement plan/initiatives
• Contribute to OKR setting and tracking
• Review financial reports and proactively drive desired P&L outcomes
• Partnering with business leaders to strengthen existing scaling capabilities (playbooks, processes, systems)

• Flexible work hours and an asynchronous approach
• Remote-first
• "Distributed Workplace Bonus"
• Health, vision, dental benefits
• Annual Flexible Health Spending and Lifestyle Spending dollars
• Learning and development programs with a flexible, annual learning reimbursement fund
• Mental health benefits
• Employee resource groups
• Family/fertility planning support, parental and adoptive leave
• Three weeks of leave, plenty of personal days, and annual paid gratitude days over the holiday season
• Stock options
• Retirement savings plan contributions

Tucows had dedicated itself, and its subsidiaries, to ensuring the internet stays open, accessible, and connected. The company is made up of three subsidiaries, Tucows Domains (the world’s second-largest domain registrar and reseller), Ting Internet (high-speed fiber internet provider), and Wavelo (telecom SaaS for CSPs).