Client Success Manager, Place Exchange
$75-95k
+ Bonus + Stock options
2+ days a week in office
Programmatic exchange for out-of-home media
Open for applications
Programmatic exchange for out-of-home media
21-100 employees
Open for applications
$75-95k
+ Bonus + Stock options
2+ days a week in office
21-100 employees
Company mission
To transform the entire OOH channel to be truly programmatic for buyers and sellers.
Role
Who you are
- Place Exchange is seeking an upbeat, energetic, and self-motivated Client Success Manager to join the Client Success team and help cultivate relationships with our existing agency and advertiser partners as a strategic advisor
- The right candidate is energized by the opportunity to break new ground in establishing OOH as the next major channel for programmatic buyers and marketers
- Experience working in an Account Management or Client Success role is vital, and experience with programmatic and/or programmatic OOH advertising is a major plus
- You should have outstanding interpersonal and customer service skills, and the ability to thrive in a team environment
- 4+ years of experience working in account management or client success
- 4+ years of experience in the programmatic media space (buy-side or sell-side)
- Extensive familiarity with the ad tech ecosystem and key trends
- Experience working with demand side platforms (DSP) and supply side platforms (SSP)
- Proven track record of success driving revenue, farming existing business, and upselling
- Strong analytical base with experience with various business intelligence or reporting tools
- Strong oral and written communication skills to effectively present technical products to non-technical customers, and negotiate deals
- Collaborative, team-oriented working style
What the job involves
- You will use your client service skills and knowledge of agency innerworkings to manage renewal business and identify opportunities that drive incremental revenue
- You will use your communication and time management skills to track and resolve any client issues, communicate relevant updates, and successfully exceed client service expectations
- This is a fast-paced, detail-oriented, and varied role that is perfect for you to delve deep into the emerging programmatic channel of OOH
- Achieve Place Exchange’s programmatic advertising revenue objectives by managing relationships with a portfolio of existing agency partners
- Own a revenue target, inclusive of existing and growth opportunities, for a defined set of Place Exchange customers
- Continue to educate, consult, and update agency partners on Place Exchange’s programmatic value proposition, new offerings, and alignment with their business to renewal and incremental revenue
- Implement training and education efforts with wider agency teams
- Initiate and drive ongoing incremental revenue opportunities, sell through new products, conduct QBRs, and ensure Place Exchange maintains high visibility with partners
- Act as the buy-side champion for our media owner partners, focused on growing partner specific and Place Exchange holistic revenues
- Work with Marketing to develop partner messaging, sales tools and supporting collateral for partner offering
- Deliver agency feedback to internal teams for consideration and improvements
Our take
With marketing campaigns stretched across multiple channels, brands must ensure consistency in order to foster strong customer relationships. However, this can be difficult because digital out-of-home media, such as billboards, are usually controlled through different entities than online and mobile advertisements. Place Exchange’s supply-side platform allows companies to connect out-of-home media to other digital channels, creating a more unified marketing campaign.
Omnichannel marketing has already been well achieved in mobile and online advertisement, but Place Exchange’s patented technology delivers a way for businesses to also integrate digital out-of-home marketing and hence control entire campaigns from a single interface. The platform combines the workflows, reporting, and attribution of DOOH, mobile and online advertisements, and allows the same creatives to work cross-channel towards brand continuity.
Place Exchange has partnered with several digital out-of-home advertisement providers to expand the marketing options available through its platform. Investment in the company will be used to broaden its product offerings and expand into new markets.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Jul 2021
$20m
SERIES A
Total funding: $20m
Company benefits
- Startup culture, focused on developing innovative solutions at a fast pace
- Opportunity to own meaningful work streams and drive real impact for the business
- Comprehensive health benefits
- Commuter benefits
- 401k with match
- Equity incentives
- Generous time off: 20 PTO days, sick days, and Summer Fridays
- Monthly cell phone and quarterly work-from-home stipends
- Place Exchange Gives Back program with volunteer opportunities and charity donation matching
- Flexible hybrid work environment
- Opportunity to grow, have fun and be part of a fast-growing company changing the face of an industry
- Direct access to work with and learn from an experienced management team, passionate about the business and the development of our employees
Company values
- Innovation: We get excited by tackling challenging problems, conceiving new ideas that can move the needle, and bringing them to life
- Collaboration: The only way we can win is together, by relying on, trusting, and supporting our fellow teammates and our external partners
- Agility: We embrace a growth mindset to stay ahead of the curve by being open and flexible, always learning and continuously improving our technology, our organization, and ourselves
- Impact: Our success is measured by the impact we generate for our partners, our industry, and our community
- Transparency: Our relationships with each other and our partners are founded on trust, which requires a shared foundation of information that is open and freely flowing
- Integrity: In our decisions and our actions, we always strive to do the right thing by our clients, our partners, and our team
Company HQ
Chelsea, New York, NY
Articles
Leadership
Ari Buchalter
(CEO)Former CEO at Intersection Co, and former COO at MediaMath. Previously Senior Partner in Digital Media and Technology at Rosetta.
Jason Shao
(COO)Principal at Contingency2. Former Head of Engineering at Intersection. Previously VP of Engineering at Wyng and at PlaceIQ.
Dave Etherington
(CCO)Former Chief Strategy Officer at Intersection. Worked as Executive Vice President at Titan, and previously as Strategic Manager at Guardian News and Media.
Salary benchmarks
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