Partner Success Manager, Autodesk
EMEA
In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants
3D design, engineering & entertainment software
Job no longer available
3D design, engineering & entertainment software
1001+ employees
Job no longer available
In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants
1001+ employees
Company mission
To empower innovators with design and make technology so they can achieve the new possible.
Role
Who you are
- You have at least 5+ years experience in Partner Management or Customer Success and experience working with C-Level staff as this is a very strategic and influential role
- We need somebody with experience conducting quarterly business reviews, detailing adoption and progress and share new business ideas and plans with partners
- You displayed the ability to keep people accountable to deliver
- You have shown Project Management capability in you past roles
- You are fluent and negotiation proof in English (Any other language is a welcome addition)
What the job involves
- The Partner Success Manager guides the transformation of our reseller channel to deliver world class customer success practices and services
- You will manage the relationship with our strategic partners by being attentive to their immediate needs in driving new service offering and Customer Success motions and providing structured programs to help them achieve their goals
- We are a global team of Partner Success Managers and you will be reporting to the Senior Manager of Partner Success as part of the global Partner Success Organization in Global Channel Sales
- As you will cover multiple countries and partner types you will work in a hybrid role and travelling will be a requirement as partners need direct and personal attention
- We assess, develop, document, and track a detailed annual Customer Success (CS) strategic development plan in collaboration with the partner leadership and partner teams to lead customer success organizational transformation for at scale & large customers
- We help Partners Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best Return on investment within the shortest timeframe
- We take the lead on defining governance plans, establishing teaming agreements, non-disclosure agreements, and partner contracts
- We consult our Partners in developing a strategic roadmap/Customer Success Plan for their strategic customers to ensure the successful and broad adoption of Autodesk solutions
- We are monitoring partner capacity models and advise partner on development opportunities with applying Autodesk Accelerators
- We also monitor program effectiveness with Partners and with our Partner's Customers and make recommendations for change
- We lead coordinated business reviews with our strategic partners and coordinate with assigned Autodesk team members to assure there is agreement on outcomes and transparency on the progress
- We deliver a quarterly in-depth partner CS practices and services progress report and hold Quarterly Business Reviews
Our take
Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.
Over 100 million people use Autodesk software, across many different industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.
The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. On top of this, a recent shift to the popular SaaS model puts the company in an opportunistic position to seek further success.
Kirsty
Company Specialist
Insights
Company
Company HQ
San Rafael, CA
Articles
Founders
Andrew Anagnost
(CEO & President, not founder)Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.
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