Principal of Employer Partner Services, Guild Education

• 10+ years of total experience in management consulting, software-as-a-service client services or similar
• Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were essential to the business’ success
• Knowledge and understanding of how to develop strong trust-based client relationships - balancing confidence, humility, and diplomacy at senior levels
• Strong organization and team management, with a high attention to detail and the ability to keep track of both the high level progress and the small details
• Strong commercial orientation, with experience leading up-sell and/or consumption-based growth
• Experience on new sales welcome but not required
• Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling
• A drive to work hard and a plan for how you can refresh/recharge while working in a startup
• Examples of how you’ve successfully taken a data-driven approach to account management to increase client satisfaction

• Guild is hiring a fixed-term Principal, Employer Partner Services to provide parental leave coverage for 10 months
• As a Principal, Employer Partner Services, you are the backbone of account strategy and decision-making
• You are the senior owner across a large group of accounts
• You’re able to move between account strategy and operations/execution
• This role is primarily responsible for managing Account Director(s), representing the Employer Partner Services team in cross functional workstreams, supporting the development of team members, elevating Employer Partner/industry-wide insights to leadership to inform Guild internal teams, and efforts that advance the function
• Lead Director(s) and overall account strategies, outlining a clear roadmap for success across Guild’s commercial outcomes, the employer’s strategic initiatives, and their employees’ educational goalsManage renewal and up-sell processes in support of these goals
• Own, shape and lead distinct areas of focus for EPS team improvement
• Responsible for EPS' progress towards these strategic pillars, measured by OKR attainment
• Manage cross-functional client teams to ensure high quality and efficient delivery of overall client service
• Develop long-term strategic relationships with current and new employer partners at the Vice President and C-Suite level, identifying the unique needs and how they can best be served by Guild’s offeringsCollaborate with our Marketing, Product, and Design teams to prioritize new product development, upsell new offerings, and build employee awareness marketing campaigns

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth

Total funding: $643.5m

The recruitment process can be the most costly element of a company's operation, with future-proof skillset requirements resulting in the hiring of staff for niche tasks. Many existing employees of a company could have the potential to fill talent gaps and prevent the need for a new hire, but they often lack the training for such roles. Helping to solve this problem, Guild Education helps employers partner with nonprofit universities to train staff across a variety of subject matters, including high school completion programs, vocational opportunities, and enrollment in higher education.