Business Analyst, Gusto

• 5+ years of relevant work experience in process improvement, operations or consulting
• 2+ years of experience working with high-velocity sales organizations in operations, strategy, or project management role, preferably at a SaaS company
• Familiarity with commonly used CRM and sales tech stack solutions, e.g., Salesforce, Outreach, ZoomInfo
• Proven track record and passion for making processes more efficient, ideally for a sales team
• Extensive experience planning, facilitating, eliciting, documenting, and managing business, functional and technical requirements
• Strong creative problem-solving skills. You thrive in an environment with ambiguity, with an eye for efficiency and automation
• You are a self-starter; no one tells you where to find the answers
• Hyper-organized; effective stakeholder and project management is the bare minimum and is part of your secret sauce
• Strong yet empathetic business partner, especially in a sales context
• Executive written and verbal communication
• Ability to influence senior leaders and drive change

• We’re seeking a dynamic, disciplined systems thinker with strong business acumen, deep empathy and experience with high growth organizations to design, drive, and implement process improvement across our rapidly growing Sales team to enable Gusto to grow faster, more efficiently
• In this role, you will partner closely with our Sales and Marketing leadership teams, sales reps, business technology partners, and other cross-functional partners to understand the biggest opportunities and design world-class solutions
• Evaluate, document and analyze our Sales and Marketing processes to assess the effectiveness of our operating model and understand drivers and opportunities
• Identify, draft and implement process and tool improvements that lead to business objectives; higher conversion rates, sales efficiency, and better customer experience
• Translate pain points into comprehensive business requirements and projects
• Recommend and architect processes that continuously improve internal Gustie experience
• Partner cross-functionally to implement plans and measure success
• Provide insights and recommendations for new processes and product launches
• Get your hands dirty and troubleshoot any issue that arises

• Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
• Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
• Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
• If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
• Celebrate 5 or 10 years at Gusto and take a month off to recharge
• Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries

Total funding: $706.1m

For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.