ITCG Project Manager, Klaviyo

General Controls

£52-78k

AWS
Salesforce
NetSuite
Senior and Expert level
London

3+ days a week in office

Klaviyo

The only CRM built for B2C

Job no longer available

Meet the team
Klaviyo

The only CRM built for B2C

1001+ employees

B2CMarketingContenteCommerce

Job no longer available

Meet the team

£52-78k

AWS
Salesforce
NetSuite
Senior and Expert level
London

3+ days a week in office

1001+ employees

B2CMarketingContenteCommerce

Company mission

Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.

Role

Who you are

  • Bachelor's Degree in Finance & Accounting/ Management Information Systems/ Business Management/ Business Administration or a related field of study
  • 5+ years of experience either external or internal auditing or in-house at a SaaS technology company implementing ITGC and SOX related controls such as Access Management, Change Management SOC1 Type 2 and security frameworks e.g. SOC 2 Type II, ISO27001, NIST CSF, etc.)
  • Experienced in designing and interpreting remediation plans to control owners and ensure that audit issues are remediated and tracked timely
  • Experience scoping, organizing, planning, and successfully managing strategic and tactical security projects
  • Experience of leading cross-functional projects with clearly defined plans and objectives within a matrix environment
  • You are a good communicator with strong interpersonal skills who can balance persuasiveness with active listening of diverse perspectives to achieve positive results
  • You’ve got strong organizational, problem-solving, presentation, facilitation and follow-through skills
  • You demonstrate the use of project management techniques and tools
  • Ability to work with virtual teams to improve their technology and security practices

Desirable

  • Experience in the technology or financial services industry is preferred
  • Experience with Netsuite, Coupa, Github, Workday, Salesforce, Freshservice, Fidelity, Navan, Stripe and AWS
  • CISA, CISM, CISSP or other related security certifications is a plus
  • Certifications in project management and/or IT/Security frameworks (e.g. Project Management Professional (PMP), Prince2, ITIL, COBIT, ISO27001)
  • Knowledge of privacy legislations and regulations such as GDPR, CCPA, and PDPA
  • Experience in information security practices in cloud infrastructure, hosting and platforms

What the job involves

  • An exciting opportunity within the Global CISO Strategy (GCS) team whose mission is to ensure the safety and security of Klaviyos and our customers as well as deliver reliable IT services, infrastructure, solutions and expert guidance
  • This is achieved by providing a robust and secure technology foundation to do great work
  • We solve problems using technology, embrace automation, and support Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment
  • The GCS team assists in developing and refining information security and IT strategy, driving organizational change, coordinating cross-functional projects, and strategically aligning global information security and IT initiatives with the broader Chief Information Security Officer (CISO) vision
  • The GCS team is highly collaborative and cross-functional, working closely within the Global Security Services (GSS) team, the Global Technology Solutions (GTS) team and the broader Klaviyo organization
  • As an ITGC Project Manager, you'll work closely with the various GSS & GTS teams from the CISO function and a wide variety of engineering, business operations and internal audit teams all under the leadership of the Senior Program Manager on the Global CISO Strategy team
  • You’ll be primarily focused on managing projects for Klaviyo’s ITGC and SOX (Sarbanes–Oxley Act) compliance as well as other information security frameworks
  • You'll ensure that projects are coordinated, delivered on time, and communicated well
  • Additionally, you will play an integral part in recommending process improvements and in helping implement those updates
  • Design, implement, monitor, and maintain SOX ITGC controls, with engineering, business partners, CISO Function and Internal Audit
  • Coordinate large-scale SOX ITGC projects (i.e. scope expansion), define success, dependencies and ensure timely delivery
  • Provide project management and facilitate control requirements planning, progress tracking, communication, and reporting
  • Identify, assess, and advise on information security risks, processes and controls to a variety of partners
  • Perform risk analysis, develop contingency plans, and gather data from teams to proactively raise critical issues with key stakeholders for prioritization and tradeoff decisions
  • Ensure all documentation and status materials for key meetings are compiled, aggregated, and completed in a timely fashion and remain well-maintained
  • Establish and monitor plans to ensure the realization of goals and continuous improvements
  • Build relationships with internal stakeholders

Salary benchmarks

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Meet the team

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Meet Blake, Manager of New Hire Onboarding

Our mission

Base Camp provides a best in class onboarding program, fueled by 'just in time' learning throughout a new hires' first 100 days.

Insights

Top investors

46% female employees

4% employee growth in 12 months

Company

Company benefits

  • Private health care cover
  • All full time employees receive equity
  • Commuting allowance for when you do travel to the office,
  • A very generous education allowance every year for you to spend on learning and development.
  • Participation in Klaviyo ESPP
  • Personal lifestyle allowance
  • Income protection of 50% of your salary for up to 5 years
  • Professional coaching or wellness support through Modern Health
  • Through Cyclescheme, you can purchase a bicycle and accessories, up to £2500, and make payments through salary sacrifice over a 12-month period.
  • Financial wellbeing coaching via Bippit
  • 28 days holiday

Our take

Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.

Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.

Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.

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Freddie

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