• 5+ years experience as a technical product manager, technical program manager, or a related role
• An adaptable style, with an ability to work through ambiguity
• Solid domain knowledge within the span of Lead to Cash business processes and the teams that execute them. We don’t expect you to be an expert in every single function, and we hope you’re excited to learn more
• Amazing at working with business stakeholders to write requirements that solve complex business challenges
• Adept at prioritizing major initiatives, balancing the demands between near-term alignment to changes in the business and long-term scalability
• Ability to manage multiple projects and deadlines, balancing short-term needs with long-term strategic priorities
• Deep understanding of enterprise-grade systems and end-to-end processes, with the ability to oversee projects that require advanced technical understanding
• Experience in performing in-depth analysis and research to identify opportunities for system improvements
• Ability to translate complex details into clear, concise requirements and communicate effectively with technical and non-technical stakeholders
• Experience with Agile or Scrum project management methodologies, with a strong track record of shipping products that exceed user expectations
• Demonstrated use of analytics, user research, and business cases to drive decisions and improve internal systems
• A deep sense of empathy for the customer, ensuring that all technical solutions are user-focused and deliver significant value

Desirable

• You will drive the relationship between our Systems Engineering teams and business stakeholders, wearing many hats along the way
• You’ll work with Go-To-Market teams such as Sales, Revenue Operations, Marketing, and Strategy, as well as Finance, Analytics, Product, and Engineering teams to drive the requirements, roadmap, and delivery of systems and capabilities that result in high quality data and efficient process scaling
• You’ll be expected to understand the key technologies that drive our systems and product interactions to guide your team and work cross-functionally with business and engineering stakeholders.
• In order to do that, you should be comfortable working with technical and non-technical stakeholders to develop product requirements, technical design documents, and related documentation to define technical solutions to business challenges clearly. A technical background with SQL proficiency and experience with a general-purpose programming language is preferred
• Identify the opportunities and challenges within the functions supporting Lead to Cash, and use your domain and technical knowledge to write accurate product requirements
• Take a collaborative approach in prioritizing the roadmap, with a good balance between new functionality and managing process/technical debt
• Align the business vision with technical solutions, delivering on a systems roadmap that is well aligned to business processes
• Collaborate closely with internal stakeholders and Systems Engineering teams to drive the execution of your internal systems roadmap, ensuring that project goals, deadlines, and deliverables are met
• Lead the planning, scheduling, and tracking of project timelines and milestones using appropriate tools and techniques
• Provide hands-on management of the most critical projects, applying expert judgment and analysis to the planning and execution of project activities
• Partner with key stakeholders across various functions such as Go-To-Market, Finance, Analytics, Product, and Engineering
• Lead cross-functional teams to define business requirements and translate these into robust technical solutions
• Ensure a clear communication framework is in place to align expectations, progress, and feedback between your team and the stakeholders
• Identify opportunities for process optimization, recommending and implementing new systems or enhancements to existing systems
• Foster a culture of continuous improvement, encouraging the team to iterate on processes and tools to improve efficiency and effectiveness
• Stay informed of the latest technology and product management trends to drive innovation within the team and the broader organization
• Establish and oversee the tracking of health metrics, ensuring that our systems remain well aligned to their business processes
• Use data-driven insights to make prioritization decisions, recommend initiatives, and to report on the health and success of various projects and initiatives
• Analyze the impact of new systems or enhancements on the business, providing detailed reports to business and engineering stakeholders on the health and progress of your roadmap