Head of Customer Onboarding, Amenitiz
+ Stock options
4 days a week in office
All-in-one hotel management platform
Be an early applicant
All-in-one hotel management platform
201-500 employees
Be an early applicant
+ Stock options
4 days a week in office
201-500 employees
Company mission
To empower independent hoteliers by bringing knowledge and innovation to every hotelier in the world.
Role
Who you are
- +2 years of relevant experience in a similar role, leading customer success teams, with a track record of high NPS scores
- Demonstrated ability to scale customer processes in fast-paced, high-growth settings
- Experience in building and managing high-performing teams, fostering a collaborative and positive culture
- Ability to align strategies with broader company objectives, with a focus on detail-oriented implementation
- Customer-Centric mindset with experience in developing onboarding strategies that drive customer satisfaction and retention, with measurable outcomes
- Proven track record in developing and training teams, promoting internal talent
- Ability to embody and enforce company culture and values, influencing team behaviors and work practices
- Excellent communication skills in English, with additional language skills being a plus
- If you’re strategic, data-driven, and passionate about enhancing the customer experience, you’ll thrive in this role
What the job involves
- As the Head of Onboarding at Amenitiz, you’ll play a pivotal role in scaling and optimizing our onboarding processes as we continue to grow
- This position is crucial for ensuring that our onboarding approach is seamless, consistent, and deeply integrated with our customer satisfaction and retention strategies
- You'll work closely with senior leaders to align our onboarding initiatives with the company’s broader goals
- Your success will be measured by your ability to build a scalable onboarding organization, ensure a consistent customer experience, and continuously upskill the team to meet the growing demands of our customers
- Take ownership of the customer onboarding process, ensuring it is a top priority in our company strategy. Work closely with the C-level team to align onboarding efforts with broader business goals and contribute to customer success
- Transform onboarding from a mere phase into a core value at Amenitiz. Ensure every interaction during onboarding sets the foundation for long-term customer satisfaction and loyalty
- Utilize data to monitor key onboarding metrics such as churn at onboarding, client satisfaction, and onboarding efficiency. Leverage these insights to continuously enhance the onboarding process
- Work with various teams across the company—Product, Marketing, Sales, and Customer Care—to ensure our onboarding strategies are well-integrated and aligned with the overall customer journey
- Advocate for the customer during the onboarding phase, ensuring their feedback directly influences our onboarding strategies and business decisions
Our take
Amenitiz provides hoteliers, B&B owners, and rental property managers with a single platform for back of house operations. The company was co-founded in part by a pair of serial entrepreneurs and former hotel managers who were well aware of the industry pain points.
Streamlining all back of house operations into one platform is a shrewd move, as hotel managers often have to micro-manage multiple booking channels. Amenitiz’s offering also integrates with a hotel or B&B’s Property Management System (PMS), which is certainly a well-considered feature.
There’s little doubt that Amenitiz’s package solves plenty of problems and, with strong funding at its back, growth should be on the horizon. The company is using its 2022 funding to expand into more European markets, launch more products, and grow its team.
Steph
Company Specialist
Insights
Most candidates hear
back within 2 weeks
39% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$29.8m
SERIES A
Nov 2021
$7.2m
SEED
Total funding: $37.9m
Company benefits
- Take ownership and have an impact! We provide equity to every member of the Ameniteam 🎢
- We're one of the fastest-growing SaaS start-ups in Barcelona, building the foundations of tomorrow; It's the perfect moment to join us if you're looking for growth and opportunities! 🚀
- We have beautiful offices right in the heart of Barcelona, and Killian, our office manager, has many tricks up his sleeves to bring smiles to the team (especially if you like crêpes !). 🥞
- From helping our clients succeed, your co-worker bring their best, or championing causes that are important to you, we're always looking to leave the world a little better than when we found it! 🐠🌳
- We provide every employee with a private health insurance with an amazing 24/7 coverage that includes dentist, preventive care, urgencies and more! 🦷🏥
Company values
- We win as a team: We are team players and shun the lone wolf.
- Passionate service: We serve our customers the way they serve their guests, exceptionally.
- Grow & Explore: We are humble and eager to learn.
- No passengers: We take ownership and create impact.
- Be good: We always leave the world a little better than we found it.
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Articles
Leadership
Alexandre Guinefolleau
(Co-founder & CEO)Co-founded online wedding manager WedZem. Served as Manager of the Hotel Vanessa in Switzerland.
Emmanuelle Guinefolleau
(Co-founder & CRO)Secretary General of French Tech Barcelona. Co-founded and managed Marketing & Sales at WedZem, which they also co-founded. Also co-founded MyLoisirs, a booking platform for leisure and wellness activities.
Frédéric Cadet
(Co-founder)Former Investment Manager at private equity fund Elige Capital.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Amenitiz