Lead Site Reliability Engineer, Klaviyo
Embedded
$192-288k
1+ day a week in office
Intelligent marketing automation powered by customer data
Job no longer available
Intelligent marketing automation powered by customer data
1001+ employees
Job no longer available
$192-288k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- Have 10+ years of experience and have architected, built, and delivered at least one complex system
- Have multiple years of proven experience building products that matter and pushing yourself and your team to be better engineers and build a product with passionate advocates
- You can build & scale complex distributed systems including solving problems in sustainable ways, balancing pragmatic development with ideal architecture, breaking through technical obstacles with vigor, and leading teams through crises by working side by side with them in the trenches
- You have demonstrated experience successfully navigating the tradeoffs of technical design decisions, risk assessment, and mitigation activities
- Enjoy shipping code early & often in an agile fashion, pairing with product management to craft better software by soliciting feedback from thousands of end users
What the job involves
- As a Lead Site Reliability Engineer joining the SRE team you can expect to be deeply involved in strategic discussions on how we design and evolve our infrastructure platform at Klaviyo, including rolling out new patterns and standards and growing the SRE team
- You will set direction for Working across the entire engineering org to do that
- The SRE team builds foundational backend services as well as tooling and automation to allow product teams to release and scale their software reliably and predictably
- Provide technical leadership to drive technology choices and architectural decisions across multiple teams and provide solutions for complex problems around platform scalability and best practices
- SREs are team players who embed themselves within product teams as needed to advance the architecture and performance of software systems and train their peers in topics such as debugging distributed systems, building self-healing applications and eking out every drop of performance possible
- Design and build the Embedded SRE program at Klaviyo, developing the processes to discover and solve Engineering’s biggest infrastructure and reliability pain points and shared challenges with an eye towards future growth, efficiency, and standardization at scale
- Embed on product engineering teams to observe the team's daily routine, identify the largest sources of stress and how to best address them, and work side-by-side with the team’s engineers to solicit buy-in for and execute these changes
- Mentor multiple engineers to develop new technical leadership for the company
- Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines. All engineers are expected to become extremely proficient in the technologies we use (not exhaustive):
- Python, Django, Celery
- MySQL, RabbitMQ, Redis, Apache Pulsar
- Bash, Puppet, Terraform
- AmazonWeb Services (EC2, RDS, Aurora, etc.), Kubernetes on EKS
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Founders
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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