Senior Support Engineer, SentinelOne
Frontline
$92-120k
Autonomous cybersecurity platform
Posted today
Autonomous cybersecurity platform
1001+ employees
Posted today
$92-120k
1001+ employees
Company mission
To defeat every attack, every second, of every day.
Role
Who you are
- Cloud experience (GCP, Azure, AWS, K8)
- Bachelor degree in a technical field
- Minimum two years experience in customer support or a customer-facing technical role
- Strong network and security knowledge
- Training delivery experience an advantage
- Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Experience with endpoint and server-based security solutions is desired
- Experience with host base security solutions is desired
- Proficient in Windows, Mac, and Linux (mobile platforms a plus)
What the job involves
- We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux. This person will be located in the West Coast and occasional travel may be required
- Provide phone/email/chat-based customer support to our growing customer base
- Document case activities and interactions with clear and concise information
- Strive to resolve customer issues based on SLAs
- Document case activities and interactions with clear and concise information
- Maintain excellent customer satisfaction through means of professional, proactive and personal service
- Work closely with our researches and development teams to determine root cause and possible solutions
- Contribute to our knowledge base by creating solution articles, how-to guides and videos
Our take
Cybercriminals are now leveraging the power of automation to make the current threat landscape too advanced for a lot of legacy antivirus software. SentinelOne is a cybersecurity company that matches this automation, with machine learning-focused software that is built to help businesses battle online attacks.
The company expanded the scope of its business from the endpoint security market to three markets valued at a combined $30 billion, including the corporate endpoint security and IT operations management markets. This gives SentinelOne a bigger potential customer base, although also puts them in direct competition with more focused cybersecurity companies, in addition to its biggest competitor, CrowdStrike.
When the company went public, it made financial headlines as the highest-valued cybersecurity IPO ever, which gave SentinelOne a market cap of $10B, though it's now fallen to around $4B. It has subsequently launched S Ventures, a $100M fund, through which SentinelOne invests in cybersecurity startups and has expanded its partnership with major tax firm KPMG to accelerate cyber investigations and responses to threats.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Nov 2020
$267m
LATE VC
Feb 2020
$200m
SERIES E
Total funding: $697.8m
Company benefits
- Incentive-based Wellness Challenges
- Medical, Dental & Vision
- Gym Reimbursement
- Career Wellness Perks
- Mental Health & Mindfulness
- Paid Parental Leave
- 401k
- Flexible Spending Accounts
- Short & Long Term Disability Insurance
- Employee Assistance Program
- Life Insurance
- Unlimited Time Off
- Paid Sick Time
- Paid Holidays
- Happy Hours
- Parties & Celebrations
- Team Building Activities
- All-Hands & Town Hall Gatherings
Company values
- Trust: Be dependable. Conduct yourself with highest integrity at all times
- Community: Be kind to one another. Think about how your actions will affect others. Together with your team you can achieve more
- Accountability: Be reliable in all your actions and words. Put customers first. Be the owner!
- Relentlessness: Act with unwavering purpose and determination in everything you do
- OneSentinel: Be passionate about driving team success and collaboration across SentinelOne
- Ingenuity: Encourage innovative approaches to problem-solving & market leadership. Embrace diverse perspectives. Hustle!
Company HQ
Old Mountain View, Mountain View, CA
Articles
Leadership
Tomer Weingarten
(CEO)They started their career in Software Development at Mckit Systems prior to co-founding dPolls and Carambola Media. They left their position as VP of Products at Toluna in December 2012 to found SentinelOne in January 2013, where they serve as CEO.
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