IT Helpdesk, Peek
+ Equity
Platform for booking & selling travel experiences
Job no longer available
Platform for booking & selling travel experiences
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To connect people across the globe through great activities, trips, and experiences.
Role
Who you are
- An interest in and basic understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues by asking probing questions
- Excellent communication skills
- You work customer-oriented and consider yourself cool-tempered, calm under pressure, and optimistic
- Strong desire to learn and grow in the tech field
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
- Ability to deploy, configure, and support operating systems on desktop and mobile after training
- You excel at prioritization of tasks, stakeholders, budgets, and time
- You have a genuine desire to help people
- You are analytical and process-oriented
- English is our business language, and fluency is required
- Comfortable working remotely. We are 100% remote and rely on Slack, email, Signal, and Zoom to stay connected
- While not required, experience with Okta or related S.S.O. solutions is a huge plus
What the job involves
- Help desk support is the first point of contact when a user is facing hardware, software, or system issues
- The candidate should be able to diagnose and resolve problems efficiently and have the patience to communicate with various interdisciplinary teams and users
- The candidate should be interested in expanding their skill sets and collaborating with other IT team members
- It is a user-facing position at a growing company that provides learning and growth opportunities in a fast-paced, startup-like environment
- Assist with the onboarding of new users
- Keep inventory of all equipment, software, and license users
- Install, configure, and upgrade computer software
- Serve as the first point of contact for Peeksters seeking technical assistance over the phone, email, or Slack
- Triage and manage incoming IT needs, escalating issues as needed
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Record events and problems and their resolution in the ticketing system
- Identify and suggest possible improvements in procedures
- Assist in identifying and addressing various technical-related needs
- Be the problem solver
Otta's take
Theo Margolius
COO of Otta
Peek describes itself as OpenTable for the activities market, offering a booking platform for activities and experiences. It lures in customers with a best price guarantee, while tour operators and activity businesses can sign up to a system that processes payments and offers extras such as review management.
Peek's twin offering of PeekPro and Peak Experiences taps into both sides of the gargantuan activities industry. The company supplies both an all-in-one suite for businesses to sell more activities more easily, alongside a booking system for consumers. Through a collaboration with Google, the Peek brand features across Google Search, Maps and Trips, giving it an edge in the market.
Peek operates across numerous tourist locations all around the globe, having expanded from its beginnings in the US, and boasts over $2 billion worth of bookings made through its platform. The impressive investment received by the company has allowed for this expansion, and facilitated bringing Peek to more and more locations.
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2021
$80m
SERIES C
Jun 2018
$23m
SERIES B
Total funding: $119.9m
Company benefits
- Full healthcare, dental and vision plans
- Paid maternity and paternity leave
- 401k matching
- Company recharge at the end of the year
- Significant equity upside that allows you to share in Peek’s long-term success
- Investment in your health and well-being
Company HQ
The East Cut, San Francisco, CA
Founders
Ruzwana Bashir
(CEO)They started their career as an Analyst at Goldman Sachs and The Blackstone Group for over 3 years, before working as Director of Marketing & BD and an MBA at Harvard. The founded Peek in 2012, serving as CEO alongside being a Board Member at SoFi since 2021.
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