Technical Support Engineer, Tessian
Intelligent Cloud Email Security
Job no longer available
Intelligent Cloud Email Security
201-500 employees
Job no longer available
201-500 employees
Company mission
To keep the world’s most sensitive data and systems private and secure.
Role
Who you are
- You’ll be a self starter who’s comfortable working on new and exciting problems and can work cross-functionally with both commercial and technical teams
- You’ll be high energy, organised and have amazing communication skills
- You'll have a strong aptitude and experience in working in B2B SaaS technology, with a strong desire to further your craft and support the team around you
- 5+ years experience in a technical support role, ideally supporting a B2B SaaS technology
- Supported enterprise sales teams in fast growth environments
- Scientific, mathematical or technology based degree background
- Passionate about creating amazing experiences for customers and regularly goes above and beyond for them
- Loves working with technology and is capable of understanding complex issues
- Exceptional communication skills
- Interest in cybersecurity
- Proactive and commercial mindset, constantly exploring new opportunities for improvement
- Proven track record of working in a high pressure environment
What the job involves
- As a member of Tessian’s Support Team you’ll be a critical part of our Customer Success organisation, acting as the interface between our Customers and our Technical teams
- You’ll be helping customers to solve complex problems, helping them get the most from Tessian and ensuring they stay protected when they run into issues and removing any potential friction when they use our product
- You’ll take the lead on complex investigations that have a meaningful impact on our customers - helping them to stay protected all while delivering a best in class customer experience
- You’ll be working with customers across all stages of their Tessian Journey, providing exceptional services from pre-sales through to ongoing support
- You’ll play an important part in our team - looking for opportunities to deliver and iterate on improvements in how we support our customers and how we engage with other teams to ensure our customers get the most from our products
- To excel in this role you’ll be a technical problem-solver with previous experience in a client facing support role
- You’ll be comfortable working with senior stakeholders and IT professional, helping them to get to the right resolution and ensuring they have the best possible customer experience
- You'll have a strong aptitude and experience in working in B2B SaaS technology, with a strong desire to further your craft and support the team around you
Salary benchmarks
Otta's take
Theo Margolius
COO of Otta
While other forms of workplace communication have gained a lot of traction (namely Slack and Microsoft Teams), email still dominates as by far the most popular way for people to communicate at work.
However, sophisticated cyber attacks are becoming more common, with cybercriminals impersonating colleagues, customers or suppliers in targeted attacks that are difficult for people to detect. Tessian’s technology detects when an email represents a threat, reducing the chance of human error.
The problem is real for all company sizes. Hiscox, a big insurer, reported that small businesses in the UK are targeted with 65,000 attacks per day. Those suffering from incidents are facing costs of ~£25k.
There aren't many other companies that have rocketed as much as Tessian in the last couple of years. It started out slow, but has grown rapidly since its $2.7m seed round in 2017 (which was quickly followed by a $13m round in 2018, a $42m round in 2019 and a $65m round in 2021). The company has focused on accelerating expansion across the North American Market and is well set to see continued success in the market.
Insights
Company
Employee endorsements
Challenging work
"The pace here makes it something really special, & means we're always developing really fast"
Funding (last 2 of 10 rounds)
Aug 2021
$9m
SERIES C
May 2021
$65m
SERIES C
Total funding: $130.5m
Company benefits
- Company lunches
- Learning and development
- Retirement plans
- Dog friendly office
- Flexible working
- Classpass discount
Company values
- Human First
- Customer Centricity
- Positive Mindset. Solution Oriented
- Grit and Perseverance
- We Do the Right Thing
- Craft at Speed
Company HQ
Finsbury, London, UK
Articles
Founders
Tim Sadler
(CEO)Current Investment Scout at Sequoia Capital. They have served as a Mentor for several companies and programmes. Former Global Banking Analyst at HSBC.
Edward Bishop
(CTO)Former Investment Banking Executive at Valence Group and previous worked as an Energy & Resources Corporate Finance Analyst at RBS Global Banking & Markets.
Tom Adams
(Head of Client-side Engineering)Additionally served as COO of the company along with their current role. Worked as a Mergers & Acquisitions Analyst at UBS and was a Corporate Advisory Analyst at Santander.
People progressing
Emma joined Tessian 3 years ago as a Software Engineer and has since been promoted to Senior Engineer and more recently to Engineering Manager.
James joined Tessian as an SDR in 2018, he then progressed into the Technical Operations Team and become Tessian's first Sales Engineer. James has since been promoted again to Customer Program Manager.
Diversity & Inclusion at Tessian
- We report on representation and inclusion internally to hold ourselves accountable to creating a more diverse and inclusive company
- We create entry level programmes to hire and internally develop people from underrepresented backgrounds
- We commit to transparently communicating our processes around employee experience such as salary benchmarking, promotions, internal moves, and organisational restructuring
- We build learning & development approaches to accelerate the growth of future leaders from diverse backgrounds
Share this job