Customer Success Manager - SaaS, First AML

• You are focussed on growing your very own portfolio - we like to think of it as your own little business to ‘grow’, ‘scale’ and ‘manage
• You are hungry for a super successful career in Tech
• You’re an absolute people person!
• Willing to go above and beyond to transform your customers into First AML ambassadors
• Great resilience and you have the ability to bounce back from setbacks
• You have bucket loads of initiative, with an engaging, creative and professional approach to selling
• You're not affraid to have conversations around price increases and expansion opportunities

Desirable

• Spending around 65% of your time nurturing your customers and exploring all expansion opportunities
• Creating a strategic plan to grow the value of your portfolio will be one of your top priorities
• Help to solve the complex problems your customers bring to you
• Onboarding some of your customers to our SaaS product Source
• Collaborate with a number of our teams including customer delivery, sales and senior leadership
• Ensuring your customers are set up for success!

• 1. Apply via Otta
• 2. Virtual Meet and Greet
• 3. Formal Interview (inlcuding a relevant task)
• 4. Meet a First AML Founder
• 5. Security and Background Checks
• 6. Offer!!!

• Diversity & Inclusion Employee Resources Group that actively helps to make First AML a great place to work for everyone
• Wellbeing Programme - Your holistic wellbeing is our number one priority. You’ll have access to EAP counseling (for you & your family), Bike Scheme and an additional 5 days Wellbeing/Sick Leave
• Family Friendly - Your family is part of our team too and our parental leave policy has been designed to ensure that. There are sometimes little ones in the office too
• Work From Home Policy - We offer flexible working hours, working from home to no meeting days. We’ll work with you to create something that best suits you
• Training Allowance - £500 allowance dedicated to you for growth and professional development - it’s up to you how to spend it!
• Social Side - We have regular social events, from shared lunches, team outings and quiz nights

Total funding: $28.2m

Anti-money laundering (AML) regulations are vital protection for modern businesses, but ensuring compliance can be a complex and time-consuming process. First AML solves this problem with its regulatory technology solution.