• We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team
• You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic
• You do your best to flourish as an individual every day while working hard to foster a collaborative team environment
• You believe in the importance of being — and staying — authentic, honest, positive, and kind
• You are a good interlocutor with clear and concise communication
• You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty
• You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences
• We are looking for an experienced Site Reliability Engineer to join our growing engineering team
• Bachelor’s degree in Computer Engineering or a similar discipline
• 5+ years of experience as a Site Reliability Engineer or in a similar role
• 3+ years of experience with AWS services including strong knowledge of container orchestration
• 2+ years of Kubernetes experience
• Deep understanding of observability principles and tools (logging, monitoring, tracing)
• Experience with incident management and postmortem analysis
• Experience and interest in infrastructure as a code approach (Terraform)
• Experience with chaos engineering and other techniques for testing system resilience
• Experience with CI/CD tools such as GitHub Actions
• Proficiency in at least one programming language (Python, Go, Java, etc.) for automation and tooling
• Comfortable with messaging systems (SNS, SQS, etc)
• Ability to work independently and collaboratively in a fast-paced environment
• Team player and open to new ideas
• Good communication skills and fluency in English

Desirable

• Develop and maintain reliable, scalable, and efficient systems
• Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to measure and improve system reliability
• Conduct blameless post-incident reviews to identify root causes and implement preventive measures
• Drive automation of operational tasks and incident response
• Develop and maintain runbooks and playbooks for common operational tasks and incident response
• Mitigate operational risks
• Work with software engineers to design systems for reliability, scalability, and maintainability
• Continuously evaluate and optimize system performance, capacity, and cost
• Participate in on-call rotation and be available to troubleshoot and resolve critical issues