Business Operations Manager, Gong

• We are looking for a passionate problem solver who can build strong relationships with their business partners and is motivated to drive tangible impact across the business
• 5+ years of relevant experience in business operations, GTM strategy, RevOps, FP&A, and/or management consulting roles – enterprise SaaS experience is a plus
• Proven record of professional and academic excellence. MBA or Graduate degree in a technical, quantitative, or business field preferred
• Highly self-motivated with a strong desire to influence the business by proactively identifying opportunities, relentlessly pursuing root-cause understanding, and collaborating with our executives and business partners to design operational solutions connected to the strategic vision
• Structured problem solving skills, combined with strong business acumen
• Strong technical skillset (SQL, Tableau, Excel) with ability to manipulate large, complex data sets into summarized insights
• Proven ability to take complex, ambiguous topics and turn them into compelling narratives for different audiences
• Well-rounded interpersonal skill set with the capacity to build strong relationships with senior executives

• Business Operations at Gong serves as a key connection point between Finance, Sales, Product, and Marketing teams
• Our BizOps team plays a critical role in crafting Gong’s strategic vision for growth, developing annual key priorities to connect strategy to operational outcomes, tracking performance through the corporate reporting cadence, and leading company-wide special projects with cross-functional teams
• Support the development of Gong’s long-term, strategic vision through TAM analyses of our core and expansion markets, ARR growth modeling that hones in on the key drivers of our business, and powerful, exec-ready deliverables that enable strategic decision making
• Collaborate with the Executive Leadership Team (C-Suite) and various functional leaders to develop our annual company priorities, as well as the strategic and operational KPIs that connect our strategic vision to our day-to-day execution
• Proactively analyze and monitor all aspects of our business performance in support of the “rhythm of the business” cadences (e.g. QBRs, BoD reporting)
• Lead cross-functional project teams through strategic initiatives across the business, ensuring alignment of key decisions and the successful completion of project milestones and deliverables
• Define, structure, and deliver root-cause analyses of business performance to enable data-driven decision making by the leadership team

• Mental health support resources
• Weekly wellness events
• Work from home stipend
• Generous vacation days
• Quarterly recharge company shutdowns
• Parental leave
• Employee equity
• Retirement savings
• Commuter & parking benefits
• Training & development programs
• Employee resource groups
• Mentorship opportunities

Total funding: $586.1m

In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.