Staff Content Designer, Wise

Onboarding, 12 Month Fixed Term Contract

£100-120k

Senior and Expert level
London

1-5 days a week in office

Wise

Money without borders

Be an early applicant

Wise

Money without borders

1001+ employees

FintechB2CB2BPersonal financePaymentsForeign exchange

Be an early applicant

£100-120k

Senior and Expert level
London

1-5 days a week in office

1001+ employees

FintechB2CB2BPersonal financePaymentsForeign exchange

Company mission

We’re on a mission. And it’s money without borders. Instant, convenient, transparent and — eventually — free.

Role

Who you are

  • An accomplished Staff Content Designer with extensive experience shipping world-class products
  • Comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment
  • Adept at managing multiple stakeholders and prioritising key work
  • Influential, inspiring, and able to work with others in a culture that values autonomy and empowerment
  • Quality focused, and know how to collaborate cross functionally to deliver it
  • A trusted partner, building effective relationships with your peers across the business
  • Highly empathetic, both to customers and the people you work with

What the job involves

  • How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done?
  • How do you collaborate in a human-centred way to ship work you’re truly proud of?
  • These are just a few of the challenges a Staff Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders.
  • You’ll be working with our Consumer and Business Onboarding teams, translating customer insights into experiences that help people get started with Wise and our products
  • You'll also be part of the Content Guild, and will regularly collaborate with the content community across the company
  • Using your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love
  • Influencing your team, increasing customer centeredness, creativity, and improving content quality
  • Getting to know our customers, building empathy and a deep understanding of their needs
  • Partnering with designers from other squads to help build a single, seamless experience for customers
  • Own content projects from end-to-end
  • Deliver impact and ship work you’re proud of
  • Elevate content quality — defining what good looks like in the squad, then helping deliver it
  • Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

Salary benchmarks

Our take

Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.

Wise rapidly grew by solving a significant problem for customers, who lost too much money to banks when exchanging currency. They've attracted investment from some of the best investors in the world, from Andreesen Horowitz to Index Ventures and even Richard Branson.

The challenge for Wise will be maintaining their edge and brand power in a market that's becoming increasingly crowded with new entrants (like Revolut and Monzo) and incumbents (traditional banks) trying to catch up. To do so, the company is ramping up its digital and marketing strategies, as well as pushing for further development of its existing products.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Many candidates hear
back within 2 weeks

38% employee growth in 12 months

Company

Employee endorsements

Flexible working

"I'm trusted to do my work regardless of whether I'm in the office or working from my spare room. Our mobile wiser scheme gives us the opportunity to..."

Funding (last 2 of 7 rounds)

Nov 2017

$280m

SERIES E

May 2016

$26m

SERIES D

Total funding: $396.4m

Company benefits

  • Medical Insurance
  • Health and Wellbeing Discounts
  • 25 days holiday (excl. bank holidays) + 3 Me Days
  • RSUs (Restricted Stock Units)
  • 6 Week Paid Sabbatical
  • Mobile Wiser - work remote for up to 90 days a year 🛫
  • Parental Leave
  • Pension and Retirement Plans
  • Plus Many More!

Company values

  • This isn’t just a job, we’re a revolution
  • We get it done
  • Customers > team > ego
  • No drama. Good karma.

Company HQ

London, UK

Leadership

Taavet Hinrikus

(Chairman)

Previously Director of Strategy for Skype.

Previously a Consultant at PwC and Manager at Deloitte.


People progressing

Joined as Banking Lead, promoted to Head of Banking after 2 years, then again to Global Head of Banking.

Diversity & Inclusion at Wise

  • Communities and safe spaces (Employee Resource Groups) – led by our Wisers so people can share experiences and information, support each other and connect on shared values
  • Wise Cultural Calendar – a programme to learn and celebrate the wide range of cultures, traditions, backgrounds, and global experiences we have here at Wise. Example programmes include Pride Summer and Black History Month
  • Our teams continue to set and drive their own bespoke objectives, holding themselves accountable and making sure they focus efforts where they can have the most impact
  • We’re excited to partner with InChorus to collect ongoing data on our culture and enable teams to track their progress
  • DEI development and training — We’re building our capability and getting everyone on the same page about DEI. Our new training programme will help new joiners and all Wisers know what DEI looks like day-to-day and how they can play their part
  • Global policy review — We’re working with an external advisor to provide detailed feedback on best practices in policies by end January
  • Disability inclusion – We’re building resources and support for Wisers and candidates with disabilities. Our goals is to offer practical information and support to ensure that Wise remains an inclusive environment for those impacted by a disability

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