Director of Product Design, Monzo
Core Banking
£140-165k
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More information about location
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£140-165k
+Share options
More information about location
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You care deeply about design having commercial impact along with meeting customer needs. You’ll bring deep knowledge of operating commercially, and with data, to build robust evidence-based cases to enable effective collaboration with business leaders
- You’ll have a strong foundation of user research best practices and know when and where is best to learn more from our customer base
- You care about collaborating closely with senior product leadership and the executive team. Both to drive overall Monzo product strategy, but also to synthesise a complex range of requirements and ambitions into Monzo’s product vision of the future in an inspiring way
- You have a deep understanding of design craft, how to evaluate design success and realistic expectations of what’s impactful and achievable. You’ll understand design’s core strength in helping visualise the future and facilitating impactful conversations, and have the craft skills to lead in these areas
- You care about being close to the product, giving clear and actionable direction to designers and non-designers at the pixel level all the way through to the 10,000 ft view to align at the strategic, principle and vision levels
- You’re an inspiring design leader who’ll raise the bar for craft and product execution, working closely with designers and your peers in leadership to define and ship a high quality consumer experience
What the job involves
- We’re a team of about 70 Product Designers, User Researchers and Brand Designers working across the entire Monzo customer experience
- Reporting into the VP of Design, Vuokko Aro and engaging closely with the wider exec team. Monzo is a design-led company with product and brand at its core, and the exec team empowers design to play a huge role
- Becoming a part of Monzo’s design leadership team, responsible for scaling the team, developing people and raising the bar for design quality and consistency across the entire experience
- Driving trajectory-altering business impact through shaping a core product experience and driving organic growth through a product that customers love
- Managing a small team of seasoned, senior product designers— and work closely with user researchers and brand designers—but won’t be managing through layers of management
- You’ll be expected to inspire, motivate and develop these individuals (and the broader design team), but people management and scaling a large team or community of practice won’t be a huge focus of this role
- You’ll actively collaborate across our product teams and leadership, helping get things done and unstuck, making sure we keep up our momentum of shipping delightful experiences
- Scaling our Design System to its next level of maturity so that it efficiently continues to support our growing suite of products across a growing number of markets
- Inspiring, motivating and give clear direction to a 5-10 person team across our core experience, primarily made up of seasoned, senior and lead product designers
- Your remit doesn’t have to be limited to just the core team, and you will optionally have the opportunity to look after Design across our Wealth (Investments, Savings, Pensions) team and/or our newly formed European expansion team, taking the Monzo product international
Application process
- Recruiter call
- Design leadership presentation
- Final loop (Leadership & Impact interviews)
- This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
- We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo
- We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million customer active users. The company faces competition as more traditional banks, such as Goldman Sachs and JP Morgan, have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
42% female employees
19% employee growth in 12 months
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$443.8m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company values
- Be hard on problems, not people 🙌 We create supportive communities to help people thrive.
- Make a difference 🚀 We solve real problems, working on things that have the biggest impact for our customers and each other.
- Help everyone belong 🤗 We’re building a bank for everyone. We embrace differences and make sure everyone feels welcome.
- Think customer first; grow Monzo safely 🥕 We always do what's best for customers. It's the right thing to do and the safest way to grow.
- Default to transparency 🎤 We’re open with each other and customers unless we have good reason not to be.
- Think big, start small, own it 🌲 We’re ambitious and shoot for the moon, working iteratively to get the best results.
Company HQ
City of London, London, UK
Articles
Leadership
Jonas Templestein
(CTO)Founder of HipDial. Former Software Engineer at Starling Bank.
People progressing
Joined in the Customer Operations team. Moved to be a Financial Crime Analyst after 5 months. Then moved again to be a Business Analyst after 2.5 years. Currently working as a Senior Product Manager.
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