Senior UX Designer, Amazon
eero
$127.1-211.6k
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
$127.1-211.6k
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- You love being part of a highly collaborative team that’s growing, building, and shipping at a fast pace
- You move fast and iterate quickly based on data
- 8+ years of design experience
- Have an available online portfolio
- Experience designing and prototyping with tools such as Figma, ProtoPie, Sketch, Photoshop, Illustrator, InVision, or similar
Desirable
- Experience with UX design of complex workflows
- Experience acquiring user feedback (e.g., conducting usability studies, performing user research) and creating personas or customer profiles
- Experience driving design for complex SAAS applications
- Knowledge of customer engagement and contact center use cases, products and workflows
- Expert design sprint and/or design workshop facilitator
- 3+ years of experience designing for B2B solutions
What the job involves
- We’re looking for a Senior UX Designer to help define and grow eero's B2B product experience
- Our software and services team, consisting of product managers, engineers, and UX designers, works on key features for eero’s bar-raising software products
- You will have a significant impact on our business as you lead, define, and drive UX for our B2B team
- You will influence technical design and product direction
- Along the way, you’ll have the opportunity to do end-to-end, customer-obsessed product design from early-stage research to high-fidelity prototyping
- You must be a collaborator and strategic thinker, as you will be working side by side with other functions to bring your designs to life
- As a design leader, you’ll advise and mentor other designers
- Work autonomously while balancing design quality within technical constraints and business requirements
- Engage with our partner and end users a to understand their needs and design experiences that guide them through onboarding, education, troubleshooting and understanding eero products and services
- Use customer research, agile design iteration, prototyping, and usability testing
- Consume, improve, and contribute to the eero design library; collaborate with the eero Brand team to ensure consistency; develop and maintain design documentation for shared patterns and components
- Influence and collaborate with stakeholders from Product, Engineering, Customer Experience, and Marketing
- Work closely with other designers to gather feedback, build consistency, and critique each other’s designs; encourage team members to learn and grow skills
- Each day, you’re using customer and partner feedback to constantly bring a customer-obsessed perspective to your design solutions
- You’re busy finding ways to invent or improve design standards and best practices for the team
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
- Amazon Care's virtual services are available in all 50 states, and in-person care is active in Seattle, Washington, D.C., Arlington, Baltimore, Boston, Dallas, Austin, and Los Angeles, with 20+ more markets coming online in 2022 alone
- 20 weeks of paid leave to birthing mothers and six weeks for parents who adopt
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Founders
Jeff Bezos
(Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO (not founder))Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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