• 2-4 years of professional experience in a support or operations-type role
• Organized with strong written and verbal skills
• A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment
• Focused on tasks, staying on track with work, and consistently meeting quotas
• Strong attention to detail with the intelligence to use critical thinking for solutions. Flexibility - We are disrupting an industry so changes to traditional processes should be expected
• Ability to deal with extremely confidential and sensitive information
• Nights and weekends may be required

Desirable

• Role: Product Specialist
• Reporting to: Director of Customer Experience
• As a Product Specialist, you will be the first line of engagement with our members. Within this role, we will provide training to ensure you are thoroughly knowledgeable about our product. This will enable you to offer our members exceptional support, addressing their needs with care and resolving any issues they encounter
• This role will require weekend support, working Thursday - Monday, usually between 9-6pm ET
• Handle incoming tickets, spot trends, and forward them to relevant internal departments for resolution
• Offer payment, loyalty, and general inquiry support to members using the Bilt Rewards platform
• Work closely with internal teams to resolve member issues effectively
• Stay organized and patient while understanding the specifics of each member's needs
• Provide top-notch customer service. Handle complex inquiries, document important information, and escalate ongoing issues
• Collaborate with our BPO team to ensure the success of Bilt Rewards
• Develop a deep understanding of our products, features, and services to provide accurate and helpful information to members
• Stay updated on new product releases and enhancements to effectively communicate benefits to members
• Collaborate with internal teams to stay informed on product changes and updates as the company scales