Support Engineer, LightEdge Solutions
Cloud hosting, colocation & consulting
Open for applications
Cloud hosting, colocation & consulting
201-500 employees
Open for applications
201-500 employees
Company mission
To create and capture opportunities for our clients through the right solutions targeting the right problems.
Role
Who you are
- Exceptional written and verbal communication skills
- Ability to multitask and operate with minimal supervision, adjusting priorities accordingly
- Able to maintain a professional demeanor under stress
- Demonstrated willingness to learn and adapt to changes in technology
- Possess an analytical and problem-solving mindset
- At least 3 years of experience in a cloud provider or MSP (Managed Service Provider) environment
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- Basic understanding of Linux/Unix and Windows operating systems is a plus
- Familiarity with cloud orchestration and automation tools (Ansible, etc.) is desirable but not mandatory
- Proficiency in configuring and maintaining Backup Software (Acronis a plus) and Disaster
- Recovery solutions (Zerto preferred)
- Extensive experience in managing virtualization environments, particularly VMware
- Advanced knowledge of storage solutions, with a preference for experience with Pure and
- SolidFire systems
- Advanced knowledge of configuration and maintenance of firewalls, especially FortiGate, to secure network infrastructure
- Possess a foundational understanding of networking principles
- Proficiency in interpreting network diagrams and layouts
- Cisco certifications preferred but not required; CCNP, CCIP, CCIE
What the job involves
- LightEdge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team
- In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more
- Act as a technical thought leader within the support organization, consistently staying ahead of emerging trends and technologies
- Field escalations from support team members and provide timely and effective resolutions
- Solve complex customer issues involving: Network Routing and Switching; Network Security and Firewall; Virtualization; Storage; Backup and Disaster Recovery
- Backup and Disaster Recovery
- Collaborate with senior engineers and platform owners for advanced troubleshooting, issue resolution, and root cause analysis
- Engage with Operations Leaders to improve operational processes, driving efficiency and productivity
- Be a driving force in updating internal documentation of procedures, solutions to common problems, and customer-facing support materials
- Partner with our internal Training department in recommending additions or modifications to existing technician training programs
- Participate in knowledge-sharing activities
- Partner with platform owners and key stakeholders to improve operational processes and complete projects
- Provide after-hours support as part of an operations on-call rotation to maintain high availability of services
Our take
Founded in 1996, LightEdge Solutions is a leader in public cloud and enterprise IT technology solutions, with a focus on private, public, hybrid and multicloud colocation. Its solutions help companies connect to the cloud at a faster pace and with less hassle. It has supported more than 1300 large organisations through 12 data centres in 8 US markets.
With its solid rooting in the industry and the experience to match, it’s no surprise that LightEdge’s offerings have grown to include a full suite of digitisation solutions. From IT infrastructure optimisation to bolstering cybersecurity, Lightedge benefits from catering to a wide range of enterprise needs.
Since its buyout by GI Partners in 2021, LightEdge has embarked on a series of acquisitions itself. With four companies bought since 2021, it has stepped up successfully into this new portfolio role - and these acquisitions should keep LightEdge stable and ripe for further growth for a long time to come.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Apr 2004
$5m
GROWTH EQUITY VC
Total funding: $5m
Company benefits
- Health, Vision & Dental
- Life & Long-Term Disability Insurance
- 401(K) Match
- PTO, Sick/Personal Time & 10 Paid Holidays
- Paid Maternity, Paternity & Adoption Leave
Company values
- EXCEED EXPECTATIONS - Take pride in your work, and always put the customer first
- DO THE RIGHT THING - Be honest, understanding, and kind. Leave egos at the door
- GROW THROUGH INNOVATION - Demonstrate an entrepreneurial spirit in all that you do
- EMBRACE TEAMWORK - Exhibit locker room leadership, maintain positivity, and celebrate every victory
Company HQ
Downtown Des Moines, Des Moines, IA
Articles
Leadership
Jim Masterson
(CEO & President)Previously SVP of Sales and Marketing for Terabeam, and VP of Applications and Marketing at Rhythms NetConnections. Was also an Executive Director for U S WEST.
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