Strategic Insights Specialist, InMoment
Experience improvement solution
Be an early applicant
Experience improvement solution
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help clients improve experiences at the intersection of value - where customer, employee, and business needs to come together.
Role
Who you are
- Exemplify teamwork, empathy, curiosity and a healthy dose of humor and humility
- Successful candidates are fluent in insights and research outputs and are able to translate business and reporting needs into design specifications, ensuring accuracy, quality, and validation to meet Clients’ insights needs
- Familiar and have some experience with analyzing and synthesizing qualitative and quantitative information
- Demonstrated experience in documenting research and analytical requirements into specifications for execution
- Some understanding of and experience with working with survey research and other related data inputs
- Some analytical skills and experience with common survey metrics and descriptive statistics, including strong comfort level in working with numbers and metric calculations
- Proficient in general Excel and PowerPoint, especially with charting and formatting skills
- Experienced in computational skills in software, such as formulas or syntax in Excel and SPSS
- Quick to learn proprietary software and data platforms
- Demonstrated written and verbal communication skills
- Demonstrated strong critical thinking and problem solving skills
- Ability to identify less than optimal processes and standards and offer improvement solutions and suggestions, lead initiatives to optimize processes for better efficiency and quality
- 3-5 years of direct experience in a related field(s), such as research or insights (experience in a services or consulting capacity a plus but not required)
- Minimum bachelor’s degree in a related field
What the job involves
- Our world class Strategic Insights team is on the leading edge of Experience Improvement consulting for InMoment
- Our global team is responsible for making sense out of all channels of experience data, illuminating blind spots for our clients and providing actionable insights and predictive recommendations that drive business value
- At our heart, we absolutely love working with data to illuminate actionable next steps that our clients otherwise would not be able to see. We are passionate about data, consumer insights and providing advisory based guidance that results in superior customer, business and employee experiences
- Strategic Insights Specialist will work with Senior Insights Consultants to assist in design and management of online and offline reporting elements, with the goal of delivering high-quality insights reports and action-driving executive presentations to our Clients
- Design, create, and oversee execution of data and analytic processes to produce inputs for insights explorations and reporting, including report outlines, creating and updating specs, guidance for Q&A, and validation of produced inputs
- Assist in insights reporting activities, including validation and completion up to project specifications
- Assist in insights headlines for final report and presentation delivery
- Design, create, and execute with high level of attention to detail to ensure perfect quality of deliverables
- Independently use best practices, creative thinking, and a consultative approach with internal teams and provide solutions that bring in efficiencies, better quality, and add value for clients
- Ask questions so as to identify the root causes of issues versus symptoms, participate in creative and effective solutions
Application process
- Application Deadline: September 30, 2024
- Stage 1
- Application Review
- Stage 2
- Brief Phone Chat
- Stage 3
- Hiring Manager Interview
- Stage 4
- Meet the Team
- Stage 5
- Offer
Our take
InMoment is enhancing experiences at the convergence of customer, employee, and business interests through its Experience Improvement (XI) platform. By connecting clients with the most significant aspects through a blend of extensive data, modern technology, and human expertise.
At its core, InMoment's approach prioritizes business drivers, effectively assisting clients in addressing specific challenges such as acquisition, retention, and growth. With over 2,000 brands spanning 95 countries, InMoments XI efforts have proven instrumental in helping businesses realize their maximum potential in terms of business impact.
In a recent move to bolster its capabilities, InMoment acquired ReviewTrackers, allowing InMoment users to manage a wide array of feedback, including direct surveys, social feedback, and reviews and ratings, all on one single platform. This strategic move signifies InMovement's dedication to staying ahead in the digital world, where unstructured data from customer reviews and social conversations can shape the destiny of a business.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Feb 2014
$19.8m
SERIES C
Oct 2011
$20m
LATE VC
Total funding: $57.4m
Company benefits
- Unlimited PTO - we encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks
- Medical with FSA and/or HSA (which includes an employer match up to $1,500)
- Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava
- 401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4%. There is a 2-year vesting period for the employer contribution
- Access to financial counseling through WellCents
- New Hires are eligible for benefits on the first of the month following their hire date
- No cost life insurance, short and long-term disability
- Robust Employee Assistance Program with podcasts, training, webinars and counseling
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Fun, innovative, collaborative, and supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee rewards and referral programs with generous payouts
Company values
- Human: Our employees believe in a human-centric approach to business, technology, and experiences. It is our connection with each other that makes us stand out from our competition
- Bold: Our employees move forward fearlessly, speak up for what they believe in, and challenge the status quo. They are adventurous and innovative in their constant pursuit of excellence
- Invested: Our employees are invested in the success of their colleagues and clients and committed to going above and beyond to achieve their objectives. They are committed, positive, and selfless in their pursuit to leave their mark
Company HQ
South Jordan, UT
Articles
Leadership
John J. Lewis
(CEO, not founder)Previously served as the President at ACNielsen, SMS Technology, Knowledge Networks, and Nielsen. They joined InMoment in 2019 as a Chairman before becoming the CEO in 2022.
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