Senior Manager of Risk and Compliance Operations, Airbnb
$185-230k
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
$185-230k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 10-15+ years experience in business operations or strategic business operations roles
- MBA, consulting experience, or a background in finance are a plus
- Experience with contact center operations and helping optimize customer success business outcomes with the ability to identify and address business opportunities and risks
- Proven track record of building high-performing teams and managing teams through transformation
- Excellent stakeholder management skills with previous experience in executive facing roles with an exceptional ability to communicate effectively with senior executive stakeholders
- Outstanding written and verbal communication and presentation skills; ability to articulate a vision, strategy, ideas and decisions clearly and succinctly to senior stakeholders
- Experience with process design and optimization, program management, customer support strategies, and / or quality assurance a plus
- Understanding of contact center security audits, security compliance and fraud incident management space
- Demonstrable skills and experience in mediation, negotiation, conflict resolution, analytics, and leadership essential to successful program/project management
- Ability to work within a matrix, solve problems and influence cross-functional teams
- Ability to thrive in ambiguity in a fast-paced, hyper-growth organization
What the job involves
- Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere
- It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company
- The strategic goal of the Risk and Compliance Operations team is to focus on creating the standardized operational security processes and protocols in order to ensure there is proper implementation, management and oversight for Community Support teams when they execute required security controls and comply with data privacy policies
- This Senior Manager will have oversight over the team to ensure the successful delivery of our CS Security OKRs and the development of security and privacy operational procedures under the guidance of the InfoSec and Data Privacy teams
- In addition, they will define and drive all business planning milestones and strategic roadmaps, resource allocation and budgeting needs, drive and measure operating success criteria, and own the delivery of the performance narrative to CS senior leadership
- They will liaise closely with Information Security and Data Privacy senior leadership to plan and project manage new security and privacy controls and process implementation, optimize current audit and reporting mechanisms across internal and Partner teams, and deliver best in class privacy and data protection execution in Operations teams
- Access Controls: Own the strategic planning, operations, implementation and monitoring/compliance for Role Based Access Controls (RBAC) with the Community Support teams globally
- Create and implement processes to manage addition/removal/modification of CS permissions
- Implement Security Governance models in partnership with cross-functional stakeholders to ensure effective governance of RBAC across all CS teams
- Drive all planning, implementation, and process optimization: Manage CS data privacy and data security process optimization programs, defining milestones and success criteria for the CS sites in the network
- Implement CS Security Audits: Report on Security Audits in collaboration with Enterprise Security and InfoSec teams supporting Community Support
- Stakeholder Management: Liaise with Information Security, Engineering, Product, and Community Support teams to implement and monitor privacy and security programs. Drive all executive leadership program performance health readouts and is accountable for providing additional insights and action plans as needed
- Program Management Operations: Define and lead strategy and roadmap for the CS Security Program, balancing priorities against business needs
- Establish operational SOPs and process in collaboration with compliance policy partners (InfoSec, Legal, Data Privacy, QA, ParM)
- Drive all change management and continuous improvement initiative efforts across the global footprint
- Program Optimization and Cost controls: Single threaded owner for the CS Risk and Compliance programs. Design, set up and manage day-to-day management of Global Compliance operations and optimize the program
- Optimize Partner Compliance Framework and support the CS Partner Management team in reinforcing it
- Diagnose and synthesize feedback, identify data security and compliance needs, and review and refine compliance processes to ensure effective governance
- Team Management: Grow and develop a team responsible for designing and executing security operations strategy, maintaining compliance data, and leading compliance audits
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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