SMB Partner Enablement Manager, Klaviyo

$76-114k

Junior and Mid level
San Francisco Bay Area

3+ days a week in office

Klaviyo

The only CRM built for B2C

Job no longer available

Meet the team
Klaviyo

The only CRM built for B2C

1001+ employees

B2CMarketingContenteCommerce

Job no longer available

Meet the team

$76-114k

Junior and Mid level
San Francisco Bay Area

3+ days a week in office

1001+ employees

B2CMarketingContenteCommerce

Company mission

Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.

Role

Who you are

  • 2+ years in enablement or education role at fast growing SaaS company
  • Experience presenting to large audiences; strong stage/screen presence
  • Has a knack for teaching and loves educating customers or partners
  • Ability to work and drive projects forward independently
  • Experience with product launches and GTM activities a plus
  • Experience and proficiency working with Learning Management Systems, content creation technology, video, education technology, social media and other collaborative technology. Not required, but is a plus
  • Strong communicator both verbal and written
  • Incredible attention to detail
  • A collaborative nature, working cross-functionally with internal teams and vendor partners to drive projects to successful completion
  • Obsessed with getting feedback from customers and partners
  • Ability to communicate the why behind your work to different stakeholders

What the job involves

  • Klaviyo customers all over the world are able to focus on what they do best because they have access to a diverse ecosystem of world class partners of Marketing Agencies, SIs, and technology companies
  • We want to make sure that these Klaviyo Partners have the knowledge and tools that they need to ensure the Klaviyo customers they work with have a great experience using Klaviyo
  • We are seeking a Partner Enablement Manager to help build strategies that make up our partner education programs and learning content for our SMB partners
  • The Partner Enablement Manager will report to the Manager of Partner Enablement and sit on Klaviyo’s Partnerships team
  • They will be responsible for producing and presenting content to our partner ecosystem of agencies, integration partners, and platform partners
  • This is a collaborative role that allows visibility into many other Klaviyo departments, seeking to identify education opportunities and create solutions that support and grow our diverse and global partner base
  • Ideate, create, and lead virtual and in-person events for our Partner ecosystem. Topics include, but are not limited to: Agency business growth, implementation of new marketing strategies, education on selling and managing new Klaviyo products
  • Ideate, create, and lead cohort learning series of targeted partners to drive specific business outcomes
  • Coordinate on GTM actions and major product launches to bring the narrative to our partners first
  • Create content that fuels our partner learning journeys across our variety of partner profiles. This includes but is not limited to one pagers, competitive battlecards, client strategy playbooks, pitch decks, live trainings, and webinar content
  • Develop relationships with partners directly to understand their enablement and training needs to grow their businesses through Klaviyo
  • Help manage our partner enablement roadmap to ensure we’re delivering against our goals and prioritizing our work against the needs of our partners
  • Collaborate with Sales, Product Marketing, CS, and Enablement teams to discover and ‘partnerize’ content for partners
  • Collaborate with cross-functional teams to meet project requirements, scope, and deliverables
  • Work with Senior Partner Enablement Manager on executive level reporting, including learnings and improvements

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Meet the team

2 people

Meet Blake, Manager of New Hire Onboarding

Our mission

Base Camp provides a best in class onboarding program, fueled by 'just in time' learning throughout a new hires' first 100 days.

Insights

Top investors

46% female employees

4% employee growth in 12 months

Company

Company benefits

  • Private health care cover
  • All full time employees receive equity
  • Commuting allowance for when you do travel to the office,
  • A very generous education allowance every year for you to spend on learning and development.
  • Participation in Klaviyo ESPP
  • Personal lifestyle allowance
  • Flexible holiday scheme

Our take

Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.

Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.

Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.

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Freddie

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