• To flourish here, you must be prepared to set a high bar for yourself and those around you
• If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back
• If Braze sounds like a place where you can thrive, we can’t wait to meet you
• Do you have experience guiding your team to create exceptional user experiences that simplify complexity?
• Are you someone that enjoys coaching designers and are looking to grow as a design leader?
• Do you still like to roll up your sleeves and stay close to the design work?
• Does the idea of leading design across multiple channels and personas excite you? If this sounds like you, let’s talk!
• 5+ years of design and/or front end development experience combined
• At least 2 years of experience managing direct-reports
• Penchant for understanding complex problems and products; unafraid to discuss technical feasibility and long term planning
• Clear, concise, and cogent communicator
• Structured thinker who uses frameworks to bring structure to projects
• Organized and thorough; habitually documents and double-checks work
• Comfortable with ambiguity and learning through experimentation
• Experience spearheading user research and/or working closely with UX researchers

Desirable

• There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success
• Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture
• ​​You will be leading design across several product areas: Feature Flags, Push, Content Cards and our In-App Messaging channels
• You will manage designers that work within cross-functional product teams, partnering with product management, UX research, and engineering leadership on discovery, strategy, and execution
• While design and research aptitude will inform your role and how you provide coaching to maintain a high bar for design quality, the craft of management and developing your team members will be a core expectation for this role
• Managing, mentoring and inspiring a team of product designers, pushing the quality of their research and design work, and facilitating their career growth
• Contributing to the vision and strategy of the product teams you will work closest with, while working with divisional leadership to establish over-arching product strategies and process improvements
• Identifying and operationalizing overlapping efforts across product teams to ensure consistency for Braze customers
• Regularly and closely collaborating with Product Management, Engineering and Research disciplines within, and across, departments
• Recruiting, interviewing and hiring candidates for your team and across the design org
• Ensuring operational efficiency and accountability for design within this team
• Serving as both design advocate and ambassador of the user experience
• Helping to scale our design org, design and research operations, and the long-term health of our product design system, Beacon