Benefits Analyst, Zapier

$94.5-141.7k

+Bonus & Equity. Salary shown applicable for US based candidates only. For applicants based in Canada, the salary is CAD $94,500 - $141,700

Mid level
Remote in Canada, US

More information about location

Zapier

Workflow automation service

Job no longer available

Zapier

Workflow automation service

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Job no longer available

$94.5-141.7k

+Bonus & Equity. Salary shown applicable for US based candidates only. For applicants based in Canada, the salary is CAD $94,500 - $141,700

Mid level
Remote in Canada, US

More information about location

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Company mission

Zapier's mission is to Make Automation Work for Everyone!

Role

Who you are

  • You have 3+ years of benefits administration experience. You have managed LOAs for 3+ years and understand the ins and outs of working with a PEO, as well as federal and state leave laws
  • You have experience supporting disability applications, understanding how and when to apply ADA, and keeping people’s health information safe
  • You have excellent written communication skills and documentation practices. We’re a 100% remote team, and writing is our primary means of communication at Zapier
  • You’ll often communicate complex information, and need to be able to deliver the information accurately and succinctly. Additionally, you’ll need to keep excellent records and clearly document processes to keep key stakeholders informed
  • You execute with empathy. You take full ownership of your programs, relaying on your expertise and follow-through to ensure Zapiens’ needs are met
  • You understand these programs have personal impact to employees and take that into consideration when conducting day-to-day administration, as well as, making program and process. improvements
  • You have strong attention to detail. You notice the out-of-place period at the end of the sentence in the 3rd bullet above! Your role will primarily support Zapiens during some of the best or hardest times of their lives. Delivering accurate information will be integral to delivering a best-in-class experience
  • You’re good at juggling! Do you often have multiple tabs opened on your web browser? Some would say that’s hectic, but we call it organized chaos! Either way, you are great at time management, prioritizing work, and keeping track of things. In 2023, we supported ~100 leaves!
  • You’ll juggle a variety of work and projects, and as a part of a distributed team, you’ll be trusted to work with general supervision
  • Teamwork makes the dream work is not just a saying. You are able to effectively collaborate in a team, and communicate your ideas and recommendations in a clear, compelling, and engaging way, both verbal and written
  • You understand your partnerships and the dependencies of your work, and you’re always looking at ways to improve not just your customers’ experience but also your cross-functional partners’ experience

What the job involves

  • We're looking for a Benefits Analyst to join one of the best teams at Zapier, the Total Rewards team! Zapier’s on a mission to make everyone more productive at work and has helped millions of people build businesses through the power of automation
  • Our Total Rewards team is focused on designing and providing compensation and benefits programs that address the financial, mental, and physical well-being of Zapiens and their families
  • The Benefits Analyst will be instrumental in supporting Zapiens through partnering with the Total Rewards teams and our People team in the design and implementation of Total Rewards programs, specifically within our Leave of Absence, Wellbeing, and Perks programs
  • The Benefits Analyst will report to the Director of Total Rewards
  • Leaves of Absence and Accommodations
  • Implement and manage Zapier’s global leave (medical and parental) program. This includes serving as the main point of contact and coordinator of LOAs with all stakeholders and managing information flow between third parties and internal teams properly
  • Partner with third-party providers and payroll to ensure accurate delivery of leaves, and salary and benefits continuation
  • Stay abreast of compliance updates and requirements. Ensure all leave programs are compliant with applicable laws as well as make recommendations based on industry trends and team-member feedback
  • Handle all accommodation requests with empathy, balancing the needs of the requester with the needs of the business. Implement new processes based on feedback to improve the Zapien experience
  • Perks Administration
  • Serve as the employee point of contact for Benepass and perks program administration including ensuring funding is appropriately applied to the various accounts, encouraging appropriate use of funds, and answering any questions that employees have
  • Maintain compliance of our perks programs through monthly reporting and receipts coordination with Accounting and Payroll. Additionally, you’ll audit the monthly expenditures to ensure they’ve been applied to the correct budgets and use these audits to improve the accuracy of the Benepass review team
  • Advise on the evolution of perks programming based on industry trends and team-member feedback
  • Wellness Resources
  • Increase engagement and wellbeing by administrating and improving wellness resources including Wellness Coach and wellbeing resources for managers and Zapiens
  • Ensure wellbeing programs deliver a great employee experience through innovative solutions, communications, and education. As part of this, you’ll work with our ERGs and Events Teams to deliver support for their customers’ wellbeing needs and initiatives
  • Advise on the evolution of wellness programming based on industry trends and team-member feedback
  • Additional Things You’ll Do
  • Foster strong cross-functional relationships with the Accounting/Payroll, People Team partners, and Legal teams
  • Foster strong vendor relationships to understand the programs and how to leverage the programs for maximum value for Zapiens
  • Support the administration of Health & Welfare programs as needed for our various entities
  • Leverage product marketing skills to communicate and design program collateral to ensure benefits programs are communicated effectively and creatively to employees and dependents
  • Travel for annual company summit that rotates to various cities throughout North America
  • As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

Application process

  • Deadline to Apply: October 4, 2024 at 5:00 AM GMT+1
  • All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional
  • After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
  • The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled

Our take

Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.

Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.

Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Many candidates hear
back within 2 weeks

38% employee growth in 12 months

Company

Funding (1 round)

Oct 2012

$1.3m

SEED

Total funding: $1.3m

Company benefits

  • Work from anywhere
  • Bonus program
  • Unlimited vacation policy
  • Great healthcare + dental + vision coverage*
  • Retirement plan with company match*
  • Stock options for every Zapien**
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents
  • Home office setup stipend
  • Professional development allowance

Company values

  • Default to Action - At Zapier, we're building toward a future that does not yet exist. As a result, delivering something real today—and learning from it—is typically better than delivering something of questionably better quality next week. However: action is not an achievement unto itself. Instead, our actions should connect to clear priorities and outcomes, especially what's best for our mission and customers.
  • Default to Transparency - We're a growing, distributed team across more than a dozen time zones. We do our best work when we make projects, processes, and systems available to everyone who needs them—inclusive of our customers. Transparency promotes equity and inclusion within our team and customer base. So work in public. Have discussions in the open and document your work. Transparency does not mean consultation or consensus on all decisions. In fact, an important form of transparency is clarity on who is responsible for a decision and who will be consulted.
  • Grow Through Feedback - We set ambitious goals at Zapier. We want our customers, people, and company to grow. Achieving these goals requires us to regularly learn and improve. Thankfully, our success has more to do with how quickly we learn than how "perfect" we are in a given moment. Whether it's about how we work or the work itself, feedback enables growth. As such, feedback is one of Zapier's most essential practices. Even so, feedback can be hard to give and hard to receive. We make a point to become good at it anyway—it's just that important.
  • Empathy Over Ego - Our customers and teams are part of a global community. To serve them best, we need to understand them. Empathy promotes understanding, curiosity, and humility—qualities that help us connect with and serve our customers. Empathy has similar positive effects on collaboration and belonging within our team. On ego: we all have them, and it's important that we share our perspectives in pursuit of what's right. But sometimes ego can bias our thinking too strongly toward our own views. It's for this reason that we emphasize empathy over ego.
  • Build the Robot - No matter your role, you'll find yourself doing repetitive work. Zapier is all about finding ways to work better—whether through automation, simplification, or prioritization—so that we can spend more time doing what humans do best. Note that it's unhelpful to automate or simplify the wrong process or outcome. Manual, less efficient processes are often the right approach early on. We default to action and accept inefficiency when it helps confirm the problems we're solving, and to test solutions for those problems.

Additional info

  • As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around

Leadership

Wade Foster

(CEO & Co-Founder)

Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.

Bryan Helmig

(CTO & Co-Founder)

Was previously Product Dev/Manager at Veterans United Home Loans.

Mike Knoop

(Co-Founder)

Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.


People progressing

Joined as Customer Champion, promoted to Senior Customer Champion after 1 year, then again to Team Lead. He is now a Manager for the Paid Support Team.

Diversity, Equity & Inclusion at Zapier

Maggie Roque headshot

Maggie Roque (Director of DIBE )

  • At Zapier, we believe in DIBE as DNA. This paradigm serves three purposes: It is an aspiration (what we want to see in the future), an action (a conscious effort to lean into our vision in our day-to-day work), and a principle (a guiding truth that we build better products and environments when we build for everyone). We've had candid conversations as a company about the experience of our teammates through the employee lifecycle—from the first impression we make as a company to our internal promotion process to our exit interview. We’ll continue to have those candid conversations and to invest in our efforts to improve

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