Senior Manager of Sales Operations (SOM Lead), SharkNinja
Salary not provided
Oracle
Senior and Expert level
London
Home devices and appliances
Be an early applicant
Home devices and appliances
1001+ employees
B2CConsumer GoodseCommerce
Be an early applicant
Salary not provided
Oracle
Senior and Expert level
London
1001+ employees
B2CConsumer GoodseCommerce
Company mission
SharkNinja's mission is to positively impact people's lives every day in every home around the world.
Role
Who you are
- Bachelor's degree in Business Administration, Sales, Marketing, or related field. MBA or relevant advanced degree preferred
- Prior experience working for both the retailer and vendor side of the business, ideally across roles in both sales and demand planning
- 7+ years of experience in retail, with a proven track record of success in driving revenue growth and meeting KPI’s
- Strong leadership and people management skills, with the ability to inspire, motivate, and develop a diverse team of sales professionals
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders at all levels
- Proven ability to develop and execute sales strategies, plans, and initiatives to achieve business objectives
- High level proficiency in using a forecasting tool to manage forecasts. Experience with SFO preferred
What the job involves
- As we continue to grow, we are excited to add a Senior Manager, Sales operations to our global team. Position based in London (Hybrid)
- The Senior Manager, Sales operations will report to the Head of Commercial, Planning and Analytics and play an integral role in the execution of our product strategy into retail
- This role will lead a high-performance team of Sales operations managers managing various countries to ensure all internal KPI’s are met
- This role is the primary resource for leading operational functions associated with driving revenue and margin for assigned retail accounts
- This position plays an important role monitoring real time business issues, interpreting data and suggesting immediate action plans to address issues or take advantage of opportunities
- The Senior Manager will be expected to form relationships and work with the global Sharkninja team to implement best practices and processes from the North American side of the business
- Lead, mentor, and coach a team of Sales Operations Managers(SOMs) to achieve individual and team targets while providing ongoing training and development opportunities to enhance the skills and capabilities of the team
- Maintain a strong focus on both forecast accuracy and attainment(revenue and POS), to ensure we are following through on commitments made to the organization and our retail partners
- Bring best practices on forecast rigor, rooted in Sharkninja Success Drivers and Leadership Principles by collaborating with operations directors across the Sharkninja global business
- Predict and prevent stock risk associated with long lead times, tent pole events, by finding solutions to ensure there is minimal impact on the business performance
- Drive governance on the need for future planning (rolling 12-18 month forecast) during each budget cycle
- Collaborate and connect between Country, Region and Global on forecasting and strategy, align on expectations and execute within the EMEA business
- Work closely with Global Demand Planning on allocation vs. forecasting to ensure EMEA gets its fair share and reduce potential stock outs
- Be the subject matter expert and train the Sales operations managers and the Sales teams to utilize SFO(internal forecasting tool) to enter and manipulate forecasts as necessary
- Utilize inbound flow and outbound requirements and work with country sales leads to develop SKU/Country/Account allocation, update SFO, while working with cross functional teams to ensure future inboud planning is adjusted as necessary
- Become a leading resource on customer specific requirements and communicate the same to cross functional teams to ensure on time execution
- Train the SOMs to utilize market data and weekly trends (POS or shipments) to help identify risks and opportunities for the business, allowing us to remain nimble and provide a reliable demand projection to the business
- Work very closely with customer demand planning teams, sales director/account manager and CP&A on all aspects of forecasting, inventory planning, orders, and supply chain management
- Be the conduit between Demand planning, Supply planning, Product development, Brand marketing with Sales
- Lead monthly forecast meetings with county leads to align on overall budget and changes
- Collaborate with internal teams plan promotions based on inventory availability and seasonality and ensure the SOM team works with sales to enter uplifts during promotional windows
- Help develop and implement sales strategies and plans to achieve revenue targets and maximize market penetration
- Represent the operations team as Oracle ERP business lead, driving the post hyper care support to continuously enhance the system, identify the core issues, prioritize the business needs and amplify the post go-live impact on business, costs, efficiency and standardization
- Lead special/ad-hoc projects and reporting to support overall EMEA growth and business optimization
Salary benchmarks
Our take
Consumer demand for new and better home appliances continues to grow. SharkNinja serves this demand by designing and manufacturing innovative home goods and devices. Specifically, it has a growing line of solutions that consist of Shark cleaning and home care products and Ninja kitchen appliances.
SharkNinja has been in operation since 1994, which is testament to the quality and popularity of its products. Since its initial launch in Canada, the company has expanded into the US and the UK. In 2017 SharkNinja was bought by CDH Private Equity for over $1.5 Billion, further proof of its impressive market value. Perhaps more evidence is that it brings in annual revenues of around $4B.
SharkNinja’s main challenge is facing down big-name competitors such as home appliance giant Dyson. In fact, through innovative design, it seized the market-leading spot in traditional vacuums from Dyson and is only second to iRobot in sales of robotic models. A 2023 IPO saw an extra $296 million in funding added to SharkNinja's pot and was followed by product launches in new sectors such as air conditioning and food cooling, indicating that the company is still full of new product ideas.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
10% employee growth in 12 months
Company
Company benefits
- Employer paid group benefits including medical, dental, life insurance and more
- Competitive RRSP matching program
- 16 vacation days to start
- Paid sick days
- Paid volunteer and cultural days
- Employee & Family Assistance program
- An opportunity to accelerate your career with world class brands
- Continuous development and mentoring
- Opportunity to join various employee-based affinity groups
- Diverse, inclusive, and community-minded organization
- Wellness program offering free virtual fitness classes and a fitness reimbursement
- Employee product discounts
Company values
- Never be afraid to dream big
- Relentlessly innovate
- Obsess about customer satisfaction
- Build people up
- Seize opportunities - individually and collectively
Company HQ
Needham Heights, Needham, MA
Articles
Leadership
Mark Rosenzweig
(Founder)Founded SharkNinja in 1994. Has won three Red Dot Awards for product Design.
Diversity, Equity & Inclusion at SharkNinja
- At SharkNinja, Diversity, Equity, and Inclusion is vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Your role in Diversifying SharkNinja:
- As a corporate citizen, learn and support SharkNinja’s Diversity, Equity & Inclusion strategy
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Explore SharkNinja’s DEI Groups or volunteer to serve on committees that organize diversity-related events and activities
- Participate in employee engagement surveys and respond as openly and honestly as possible
- Become culturally competent; take the time to learn about different cultures, races, religions, and backgrounds represented by your colleagues
- Ensure equitable experiences, strengthen inclusion acumen, and promote a culture of inclusivity and belonging that embraces the contributions of all team members
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