Engineering Manager, Robinhood
Support Experience
Commission-free stock trading platform
Job no longer available
Commission-free stock trading platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- A minimum of four years in an engineering leadership role with a proven track record of creating highly effective teams
- Experience managing full stack teams
- Experience managing teams with diverse skill sets. You’re eager to learn, with proven ability to learn new skills quickly
- Ideally, you have experience in the customer care domain
- Passion in mentoring junior engineers and improving the engineering craftsmanship!
What the job involves
- The Support Experience team within Customer Care consists of a diverse team of iOS, Android, Web and backend engineers
- As a Engineering Manager, you will lead and develop a highly technical team
- You will have true ownership of the features built, lead the execution and delivery of these features, all while developing and fostering a high performance team
- This is all in an effort to continue to delight our users and ensure systems are constantly communicating seamlessly
- Grow, motivate and develop a team of inspired and hard working backend, web, ios and android engineers who have high expectations of themselves and their teammates
- Align projects with individual growth goals and create growth opportunities
- Ensures the team is always prioritizing and delivering on the highest impact work
- Creates clear goals and roadmaps that finds the optimal balance across needs from a variety of stakeholders including product, engineering, security and those internal to the team
- Build relationships with key stakeholders to maximize your team’s effectiveness
- You help to make difficult decisions and lead conflict resolutions within your team and with your partners
- Lead the team’s execution including implementing appropriate processes, establishing a high standard of performance, managing risks and resource allocation
- Have a deep understanding of the team’s technical architecture and the implication of key technical decisions
- Build effective processes to eliminate technical risk and tech debt
- Guide the team to keep a focus on software engineering craftsmanship; testing, static analysis, continuous integration, delivery, and deployment
Otta's take
Sam Franklin
CEO of Otta
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Insights
Some candidates hear
back within 2 weeks
39% female employees
-23% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company values
- Safety First: Robinhood is a safety-first company
- Participation is Power: At Robinhood, the rich don’t get a better deal
- Radical Customer Focus: We exist to make our customers happy
- First-Principles Thinking: We make bold bets and challenge the status quo
Company HQ
Downtown Menlo Park, Menlo Park, CA
Founders
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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