EMEA Sales Operations Leader, ServiceNow
Office located in Dawson Street, Dublin
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
Office located in Dawson Street, Dublin
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 12-15 years of progressive experience in Sales Operations with prior Sales experience an added plus
- 15 years of related experience with a Bachelor’s degree; or 12 years and a Master’s degree
- Strong executive presence and presentation skills
- Solid financial/analytical background with an operationally mindset
- Demonstrated history of managing data inputs to raise the quality of decision making
- Experience building a dispersed Sales Operations organization that continually improves delivery to field sales
- Combination of strong intellect, creative problem solving, effective communication with colleagues and willingness to roll up sleeves to improve performance
What the job involves
- Lead EMEA Sales Operations to maximize the future revenue growth for the geography
- Partner with Senior Vice President & General Manager of EMEA and the EMEA leadership team to drive strategy and results for the geography
- Expand and evolve a thriving EMEA Sales Operations team to implement our vision of a +$20B defining enterprise software company of the 21st century with EMEA being a significant and necessary geography fueling that scaled growth
- Develops a quantified view of the market opportunity to optimize territory coverage and sales resource and quota planning accordingly
- Orchestrate all facets of sales planning within geography
- Generate insights through advanced analytics and data mining to improve decision making and sales efficiency
- Continue to develop key performance metrics and dashboards that help EMEA focus on forecast accuracy, customer success and other performance business drivers
- Establish effective analysis of trends and performance to identify greater efficiencies
- Build a management cadence and rhythm of the business rigor resulting in predictability, accountability and accuracy
- Implement comprehensive pipeline reporting tracking tools from top of funnel to customer value realization, account development and retention
- Identify and deploy sales plays to stimulate demand with key customers and partners
- Enable the salesforce to adopt winning behaviors by reinforcing training and access to sales content and assets
- Recommend and participate in the design of incentive programs that reinforce desired behaviors
- Work collaboratively to deploy technology and automate key processes to increase the amount of time that sellers spend with customers and partners
- Lead cross functional initiatives to transform and streamline processes to drive improved sales productivity and velocity
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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