Senior Product Manager, ServiceTitan
Payroll & Timekeeping
$126-182k
+ Bonuses & Equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$126-182k
+ Bonuses & Equity
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives
- 5+ years experience in a product management role in B2B SaaS, with a strong technical product management background and track record of shipping new products and features
- Ideal candidates should have domain knowledge in Payroll systems. Experience in building products/solutions to handle union employee payroll and prevailing wage rates is desirable but not required
- Being a strong, persuasive communicator who can effectively communicate with different work styles to both technical and non-technical audiences
- Strong writing and presentation skills
- Ability to rapidly gain a deep understanding of the problem space and craft a compelling product vision and roadmap for all audiences
- Ability to lead cross-functional teams across engineering, customer success, go-to-market, and external partners
- Demonstrated ability to think creatively and critically, synthesize data and draw insights, formulate scope and requirements, and validate hypotheses based on data
- Strong planning skills and demonstrated ability to successfully manage competing priorities, maintain close attention to detail, and drive work on multiple pieces of functionality in parallel that are at different stages in the product lifecycle
- Self-motivation, a goal-oriented focus, and excellent organizational skills
- Experience with agile development methodologies such as Scrum
- Proven ability to deliver on commitments and timelines
- Exude leadership qualities: professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence
What the job involves
- As a Senior Product Manager on the Payroll Product Team, you will own our Payroll and Timekeeping product line and grow the ServiceTitan solution to scale, supporting the needs of our expanding customer base
- It is a critical role that will underpin our efforts to delight our customers and enable ServiceTitan’s continued market expansion
- Own the vision, strategy, and execution of a related set of Payroll and Timekeeping solutions
- Independently execute across all areas of the product development lifecycle (research, concept, requirements, user stories, development, go-to-market, adoption)
- Work closely with customers and stakeholders to identify and understand problem areas
- Leverage user analytics to understand pain points and identify opportunities to achieve data-driven goals
- Create and present business cases to recommend new investment areas
- Take ownership and accountability over the overall performance and availability of your functionality
- Proactively surface and resolve conflicts/bottlenecks
- Effectively assess customer escalations and impact on the roadmap and allocate resources accordingly for resolution
- Represent ServiceTitan as a domain and product expert with customers, prospects, and in our online community
- Build strong working relationships with developers, designers, UX researchers, legal, security, and other teams as required
- Drive success and adoption of your products by working closely with product marketing managers to create launch plans and with enablement managers to create training plans
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company values
- Be unapologetically you
- Bring your best
- Make bold moves
- Keep it human
- Work your way
Company HQ
Downtown, Glendale, CA
Articles
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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