Customer Success Manager, OneSignal
$125-140k
OTE
$95-110k
BASE
Plus equity
Customer messaging and engagement platform
Open for applications
Customer messaging and engagement platform
101-200 employees
Open for applications
$125-140k
OTE
$95-110k
BASE
Plus equity
101-200 employees
Company mission
To democratize customer engagement for all businesses around the world.
Role
Who you are
- 3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
- Experience working with Salesforce, Gong, and Vitally
- Understand customer messaging and the user journey is a plus
- You’re highly collaborative with a deep sense of ownership and accountability
- You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
- Rollup your sleeves, versatile mindset
- Collaborative, team-oriented mindset is a requirement
- Friendliness & Empathy
- Accountability & Collaboration
- Proactiveness & Urgency
- Growth Mindset & Love of Learning
What the job involves
- OneSignal is seeking a versatile Customer Success role to help manage our US Enterprise business by leading implementation and successfully increase the value our partners achieve by messaging their customers
- Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our biggest US Enterprise partners
- The role is focused on retaining/growing an assigned book of customers
- Responsible for retaining and growing 20 to 40 Customers
- Build relationships up and across the organization to achieve success goals
- Contribute to customer onboarding
- Lead customer business reviews
- Write & publish customer feedback internally to support product roadmap
Our take
OneSignal was born out of the frustration of game developers with existing push notification tools, that were not developer-friendly and did not give them a good way to re-engage users and bring them back into the game. After building its own push notification system to address these issues, the company quickly found a market gap for an easy, developer-friendly push notification system for all apps, that could be utilised by any size company.
Today, they are a customer engagement platform of choice implemented by over 1 million businesses. OneSignal's web and mobile SDK is simple for developers to install, and for marketers to use, supplying omnichannel messaging across web-and-mobile push, in-app messaging, SMS, and email.
Although there is notable competition in the space, from companies such as Braze and CleverTap, OneSignal claims uniqueness with its focus on “intelligent delivery”, which schedules notifications for the time of day users most interact with the app. The company has raised substantial funds, both in the past and more recently, that will be invested in machine learning projects, geographic expansion, and growing its team.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2022
$50m
SERIES C
Jul 2019
$25m
SERIES B
Total funding: $84m
Company benefits
- Remote First Collaboration
- Flexible Vacation
- Health, Dental & Life
- Home Office & Wellness Stipend
- Learning & Development Stipend
- Fun Offsites
- Sweet Swag
- No-meeting Wednesdays
Company values
- Intelligent Risk Taking - Push yourself to try new things and take on new challenges with the support of your team.
- Client Success - We pride ourselves on being a customer-centric organization that truly listens to feedback.
- Empowerment - Set your own goals and own your own work, and we'll make sure you get recognized for your wins.
- Rigor - We hold ourselves and our product to high standards and are trusted for our unparalleled messaging efficiency, reliability and speed.
- Have Fun - We take work seriously, but that doesn’t mean we can’t enjoy it at the same time. From ski trip offsites to team Happy Hours, community is key.
Company HQ
South San Mateo, San Mateo, CA
Articles
Leadership
George Deglin
(CEO)Co-founder and former CEO of Hiptic Games. Former bug bounty hunter, finding security issues from Facebook, Google, Dropbox, and Coinbase
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