Growth Account Manager, G2
EMEA
4 days a week in office
Business software and services reviews
Open for applications
Business software and services reviews
1001+ employees
Open for applications
4 days a week in office
1001+ employees
Company mission
G2's mission is to make trust a central part of the digital transformation.
Role
Who you are
- The Growth Account Manager should have extreme attention to detail, be highly organized, and have excellent communication skills
- The ideal candidate will be able to quickly engage with a customer, understand the customer's goals, and provide recommendations to secure the renewal
- This is a new role at G2, and the candidate we are looking for should have an entrepreneurial spirit
- 2+ years experience in a combination of business development, account manager, or account executive
- 1 year of closing experience preferred
- Experience in a B2B environment, preferably SaaS and Martech
- Experience in the software, technology, or digital marketing industry
- The ability to learn quickly and work independently in a fast-paced environment
- Professional written and verbal communication skills
- Salesforce admin experience preferred
- Ability to multi-task with little supervision and respond to customers in a timely manner
- Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
What the job involves
- G2 is looking for a hard-working and dedicated Account Manager who will care for and renew their book of assigned Growth customers
- In this role the candidate will work a large book of accounts alongside two CSMs
- Manage and maintain a book of Growth customers (175 accounts) with an ARR goal of ~800k+
- Accurately maintain a forecast of renewals in your territory and provide management with complete visibility
- Use automated systems to understand what an engaged/healthy customer looks like vs. a customer in need of consultation during business reviews
- Communicate risk clearly and take the lead in developing resolution strategies
- Respond quickly to customers asking for more information about our products, pricing, and services
- Advise customers on best methods to take full advantage of G2’s products, including collect customer reviews, and user customer-driven content
- Drive a high renewal and expansion rate by demonstrating value and identify additional up-sell opportunities
- Work cross-functionally to gather and report on customer satisfaction and feedback
- Ask creative questions and use active listening to understand and eventually anticipate customer needs and goals; track customer progress on said goals and ensure they are supported
Salary benchmarks
Our take
G2 helps companies to compare the best business software and services based on user ratings and social data. Its rise emphasizes just how fragmented and competitive the market is for business software today, and how a company that provides a way to navigate through all the confusion has a very good shot at building a lucrative business.
Fundamentally, a vertical search engine that actually works and which can fill a gap in the market has massive potential, despite the dominance of Google and Amazon in so many areas of search and online commerce.
G2 Crowd is part of a large group of organisations that have sprung up online that provide reviews and competitive analysis of various software products. However, unlike many others G2 doesn't use an affiliate revenue model where revenue is earned through advertisement and clicks. G2 instead uses a similar model to Glassdoor, striving for authenticity and credibility.
The other area where G2 Crowd is hoping to build out its business is in areas of analytics and research — competing against the likes of Forrester, Gartner and IDC for profiles and sector analysis.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
53% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2021
$157m
SERIES D
Oct 2018
$55m
SERIES C
Total funding: $257.6m
Company benefits
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
Company values
- Performance – Because this is where it all starts. We all have to do our jobs well.
- Entrepreneurship – Because as we grow, we need to strive to improve every single day
- Authenticity – Because all of our reviews are 100% real. And so is the way we communicate internally
- Kindness – Because we believe doing great work starts with compassion and heart
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Godard Abel
(CEO)Proven entrepreneur and the co-founder and CEO of G2.com. Previously founded and led BigMachines, a leading SaaS CPQ company, which as CEO grew profitably from scratch leading to its acquisition in 2013 for over $400M.
Tim Handorf
(Head of G2 Labs)Before G2, served as a Vice President of Product Management at BigMachines, Inc. Led BigMachines's product management team and was responsible for setting its product direction.
Mike Wheeler
(CTO)Hardcore VIM power-user, whose weapons of choice include closure, lazy instantiation, and promises. Came to G2Crowd from TapJoy, where they helped to launch a mobile web product to an audience of more than 3 million users.
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